Skylar Kinnitt
Buffalo
Summary
Dynamic professional with a proven track record in customer engagement and product training, notably at Apple. Excelled in roles requiring outstanding interpersonal skills and a strong work ethic, achieving significant improvements in customer satisfaction and team efficiency. Skilled in both team collaboration and individual achievement, demonstrating exceptional problem-solving abilities and attention to detail.
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
6
6
years of professional experience
Work History
Head Lifeguard
Niagara Amusement Park and Splash World
05.2019 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Responded to life-threatening emergencies and provided first aid and CPR.
Cashier
Home Depot
10.2019 - 05.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Guest Service Advocate
Target
10.2022 - 09.2023
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
Line Cook
Panera Bread
10.2023 - 08.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Product Specialist
Apple
08.2024 - Current
- Assisted with demonstrations for iPhone's, iPad's, and Mac computers to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Analyzed sales data to identify trends and opportunities for product improvement and innovation.
- Trained and provided coaching to 3 junior team members.
- Continually expanded knowledge of iPhone product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Education
No Degree - Early Childhood Education
SUNY At Fredonia
Fredonia, NYHigh School Diploma -
Charter School For Applied Technologies
Kenmore, NY06-2020
Skills
- Customer engagement
- Product training
- Product launches
- Outstanding interpersonal skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Strong communicator
- Effective problem-solver
- Time management
- Attention to detail
Timeline
Product Specialist
Apple
08.2024 - Current
Line Cook
Panera Bread
10.2023 - 08.2024
Guest Service Advocate
Target
10.2022 - 09.2023
Cashier
Home Depot
10.2019 - 05.2021
Head Lifeguard
Niagara Amusement Park and Splash World
05.2019 - 09.2019
No Degree - Early Childhood Education
SUNY At Fredonia
High School Diploma -
Charter School For Applied Technologies
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