SKYLAR KLENNER
2731 N Quartz Cir,AK
Summary
I am a driven and creative professional from Alaska with a passion for leadership, customer service, and artistic expression. With experience in management across various industries, I excel in team leadership, problem-solving, and adapting to dynamic environments. I thrive on challenges, always seeking opportunities to grow, improve, and make a positive impact.
Overview
6
6
years of professional experience
Work History
John Paul/Earls Lodge Assistant Manager
Snowbasin Ski Resort
Ogden, UT
01.2024 - 01.2025
- Establish clear team goals, performance expectations, and individual development plans to foster a culture of growth, accountability, and motivation among staff members.
- Manage scheduling, ensuring appropriate staffing levels during peak and off-peak seasons, optimizing labor costs without compromising service quality.
- Oversee daily operations of two lodges, ensuring high standards of guest satisfaction, staff performance, and property maintenance, and staff management.
- Implement an efficient inventory tracking system to minimize waste, reduce costs, and ensure timely restocking of supplies, resulting in a decrease in operational expenses.
- Partner with other departments, including resort operations and guest services, to design and execute seasonal events, promotions, and packages that require cross-functional coordination and teamwork.
- Assisted employees as a manager by stepping in for barista and beer pouring duties during peak hours to ensure smooth service efficiency.
- Served as Banquet Captain on an as-needed basis, overseeing event operations, coordinating staff, and ensuring high-quality guest experiences.
Assistant Manager
Teas Memory
Farmington, UT
01.2023 - 01.2024
- Promoted within two months for demonstrating strong leadership and enthusiasm, overseeing a team of employees.
- Managed recruitment, training, and scheduling to optimize staffing and operations.
- Delivered exceptional customer service, addressing concerns and complaints effectively.
- Crafted diverse tea and coffee beverages while maintaining accurate inventory management.
Front Desk/Lab Tech/Assistant to CEO
Ptarmigan Pediatrics
Wasilla, AK
01.2021 - 01.2022
- Promoted from Front Desk Receptionist for strong understanding of clinic operations and adaptability in new roles.
- Assisted the CEO in task management to ensure smooth operations and handled all email and phone communications.
- Managed newborn screening results, vaccine administration, and process updates using programming skills.
- Verified insurance eligibility, recorded patient information, and trained staff on software use.
- Performed clinical procedures, including hearing and vision screenings, vital signs, and collecting and preparing lab specimens.
- Administered medications and conducted routine point-of-care testing for acute respiratory illnesses, processing up to 20 patient samples per day.
- Collaborated with healthcare providers to document and communicate clear test results.
Cashier
McDonalds
Wasilla, AK
01.2019 - 01.2020
- Processed cash, card, and check transactions accurately and efficiently.
- Ensured compliance with restaurant standards, maintaining cleanliness and organization throughout the establishment.
- Demonstrated exceptional composure under peak hours, contributing to smooth operations and high levels of customer satisfaction.
Education
High School Diploma - undefined
Skills
- Customer Service
- Team Leadership
- Inventory Management
- Problem-solving
- Sales Transactions
- Effective Communication
- Time Management
- Technical Proficiency
- Artistic (including graphic design)
Timeline
John Paul/Earls Lodge Assistant Manager
Snowbasin Ski Resort
01.2024 - 01.2025
Assistant Manager
Teas Memory
01.2023 - 01.2024
Front Desk/Lab Tech/Assistant to CEO
Ptarmigan Pediatrics
01.2021 - 01.2022
Cashier
McDonalds
01.2019 - 01.2020