Skylar Kolbe
Harlan
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CRL Plus
03.2024 - Current
- Conducted medical history interviews for life insurance underwriting.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual client needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Bank Teller
Farmers Trust & Savings Bank
10.2021 - 03.2022
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Turned in excess cash to maintain drawer security.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
Interviewer Associate
Elite Sales Processing
04.2014 - 03.2019
- Conducting medical background checks with client approved vendors.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of applicants.
- Exhibited high energy and professionalism when dealing with agents and applicants.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained appropriate drug records and completed reports as necessary.
- Handled as many as 30 calls a day.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Associates - Masters-Mental Health Counseling
Bellevue University
Bellevue, NE04.2022
High School Diploma -
Harlan High School
Harlan, IA05.2017
Skills
- Reading Comprehension
- Data Entry
- Computer Proficiency
- Product Knowledge
- Medical terminology knowledge
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Data Collection
- Creative Thinking
- Ability to Be a Leader
Timeline
Customer Service Representative
CRL Plus
03.2024 - Current
Bank Teller
Farmers Trust & Savings Bank
10.2021 - 03.2022
Interviewer Associate
Elite Sales Processing
04.2014 - 03.2019
Associates - Masters-Mental Health Counseling
Bellevue University
High School Diploma -
Harlan High School