SKYLAR KOLBE
Harlan,United States
Summary
Dedicated life insurance customer service professional with extensive experience conducting medical interviews, managing high-volume inbound calls, and navigating multiple systems simultaneously with accuracy and efficiency. Known for strong attention to detail, fast learning of new platforms, and the ability to maintain compliance while delivering empathetic, customer-focused support. Dependable team contributor with a positive attitude and a proven record of meeting productivity, quality, and service-level goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CRL Plus
03.2024 - Current
- Navigated multiple underwriting, CRM, and documentation systems to conduct accurate medical history interviews and update client records.
- Handled high-stress situations while maintaining compliance across all platforms and workflows.
- Streamlined processes by identifying system bottlenecks and improving efficiency.
- Maintained expert-level product knowledge to guide clients through life insurance requirements.
- Consistently met performance metrics including call quality, handle time, and system accuracy.
Bank Teller
Farmers Trust & Savings Bank
10.2021 - 03.2022
- Worked across several banking systems to process transactions, verify account information, and resolve customer issues.
- Educated customers on digital banking tools and online platforms.
- Maintained accuracy while balancing cash drawers and updating account records.
Interviewer Associate
Elite Sales Processing
04.2014 - 03.2019
- Used multiple vendor and internal systems to conduct medical background checks and document findings.
- Met strict call-time and quality standards while navigating several platforms during each interaction.
- Completed compliance-driven documentation with high accuracy across various databases.
Education
Master’s - Mental Health Counseling
Bellevue University
Bellevue, NEHigh School Diploma - undefined
Harlan High School
Harlan, IA01.2017
Skills
- Technical & Systems Skills
- Multi-system navigation
- Data entry accuracy
- Medical & underwriting platforms
- CRM and call-center software
- Document management systems
- Typing proficiency
- Customer Service & Administrative Skills
- Customer communication
- Problem-solving
- Critical thinking
- Appointment scheduling
- Client relations
- Reading comprehension
Timeline
Customer Service Representative
CRL Plus
03.2024 - Current
Bank Teller
Farmers Trust & Savings Bank
10.2021 - 03.2022
Interviewer Associate
Elite Sales Processing
04.2014 - 03.2019
High School Diploma - undefined
Harlan High School
Master’s - Mental Health Counseling
Bellevue University