Skylar Kroeze

I started working at Packhouse when I was fourteen years old, and over my five years with this company, I learned flexibility, customer service skills, and drink-making, as well as...making as well as...

• Described menu items to customers, and suggested products based on stated preferences.
• Manage client complaints and adjust in a professional manner to fit their needs and preferences.
• Processed transactions efficiently and professionally, and problem-solved during technical issues.
• Monitored inventory levels of supplies and restocked when necessary.
• Labeled containers of milk for use in coffee drinks according to expiration dates.
• Maintained a calm demeanor during high-volume periods and special events.
• Prepared and served coffee, espresso drinks, blended coffees, and teas.
• Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
• Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.

Since I was 13 years old, I've pet-sat for multiple clients. From walking to homes in my neighborhood at age 13 to let people's dogs out, to now at 19, having multiple clients who trust me to stay in their homes while they're away and care for their loved pets. During these times, I...

• Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
• Communicate with clients about timing, dates, and pet needs, as well as updates during the job.
• Managed overnight pet care, providing continuous companionship and security for pets.
• Scheduled and met with owners to gather pet care information and discuss pet sitting duties.
• Played with dogs and cats to maintain socialization and reduce stress.
• Utilized pet care apps like "Rover" to update owners with photos and reports on their pets' well-being.
• Delivered mail, newspapers, packages from the front porch to inside the home while caring for the pet.
• Cleaned up pet messes and provided fresh food and water to all assigned pets.

During my time as a nanny, I communicated weekly schedules and needs with the family, cared for and entertained the child, and helped increase her basic preschool knowledge along the way, as well as...

• Responded quickly in emergency situations using sound judgment and problem solving skills.
• Facilitated safe, caring and warm environment for children to stimulate development.
• Led hands-on activities consistent with child's interests and skills.
• Organized creative and fun activities, enhancing children's physical, emotional, and social well-being.
• Communicated schedules and weekly paystubs to the parent.

During this unpaid internship as a barn hand, I thoroughly enjoyed feeding the horses, grooming them, and caring for their physical needs, as well as...

• Communicated animals wellbeing to owner, updating them on feedings and cleanings happening.
• Monitored horses' health on a regular basis and reported any changes or concerns to supervisor.
• Completed routine barn upkeep tasks such as stocking supplies.
• Mucked out stalls to remove waste and debris and keep conditions sanitary.
• Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
• Ensured that all safety protocols were followed while handling horses.
• Prepared food to meet needs of animals under care with appropriate meals.
• Kept horses healthy and ready for activities by preparing and distributing feed and water on-schedule.
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During my unpaid internship with Heartwood Animal Hospital, I witnessed the day-to-day work in the veterinary hospital. I helped restrain animals for vaccines, prep them for surgery, and took animal temperatures. I also got to experience...

• Watching veterinarians with medical procedures such as spays and neuters, dental cleanings, x-rays, ultrasounds.
• Watching as veterinarians provided dental care, including cleaning, extraction, and preventive measures.
• Understood how veterinarians assessed health conditions, symptoms and history of animals and delivered treatment.
• Watched how veterinarians developed treatment plans based on diagnosis from veterinarian staff members.
• and learned how veterinarians prescribed medication and provided instructions for at-home care.