SKYLAR MCCORD
Hearne,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Shop Manager
Take 5 Oil Change
06.2018 - 10.2023
- Assisted customers with product inquiries or recommendations based on their individual needs
- Scheduled staff shifts, accommodating requests for time off or shift changes as needed
- Maintained inventory levels, ordering new stock as needed based on demand and budget constraints
- Supervised shop staff, providing guidance and support to maintain positive work environment
- Monitored employee performance, providing constructive feedback for improvement
- Managed daily operations of shop, ensuring efficient workflow and customer satisfaction
- Trained new employees on company policies, procedures, and use of point-of-sale systems
- Handled customer complaints and concerns professionally, resolving issues in timely manner.
Sales Associate
Resale and More
09.2014 - 05.2018
- Assisted customers with sales and service needs
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Resolved customer concerns using strong communication and conflict management skills
- Handled cash register transactions efficiently and accurately
- Processed returns, exchanges, and refunds in accordance with company policies
- Maintained clean and organized sales floor for optimal shopping experience.
Education
Certification - Medical Billing and Coding -
Penn Foster
Remote08.2024
High School - High School Diploma -
Snook Secondary
Snook, TX05.2016
Skills
- CRM Software
- Active Listening
- Positive and professional
- Customer Service
- Data Entry
- Computer Proficiency
- Employee Management
- CPT Coding Understanding
- Coding guidelines
- ICD-10 Coding Skills
Timeline
Shop Manager
Take 5 Oil Change
06.2018 - 10.2023
Sales Associate
Resale and More
09.2014 - 05.2018
Certification - Medical Billing and Coding -
Penn Foster
High School - High School Diploma -
Snook Secondary