Skylar McDougal
Conway,AR
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Backhaul Coordinator
CCS Transportation
04.2025 - Current
- Prevented potential service disruptions by monitoring carrier compliance with company policies, industry regulations, and safety standards.
- Developed strong relationships with carriers and suppliers, improving communication and collaboration for efficient operations.
- Reduced transportation costs by optimizing routes, monitoring carrier performance, and negotiating contracts to meet company goals.
- Evaluated carrier proposals during the bidding process, selecting those that offered the best value in terms of meeting the companies goals.
Fleet Management Supervisor
Rich Logistics
05.2023 - 12.2024
- Directed operations across a fleet of over 120 drivers, resulting in a 98% on-time delivery rate, outperforming the company average by 4%, and enhancing customer satisfaction ratings by 15%.
- Collaborated with customers and brokers to optimize logistics processes, achieving a 95% satisfaction score, which contributed to a reduction in delivery complaints by 30% and strengthened long-term client relationships.
- Implemented comprehensive training programs for new dispatch employees on McLeod system protocols, increasing operational efficiency by reducing dispatch errors by 20%, ultimately improving fleet productivity metrics.
- Consistently achieved on-time deliveries and increased fleet on-time rating by 2.5% in 2024.
Fleet Manager
Transco Lines (TLI)
05.2020 - 01.2023
- Integrated customers, brokers and drivers to ensure on-time delivery, rescheduling as necessary.
- Directed daily operations for a team of over 30 drivers, establishing clear performance expectations and optimizing dispatch processes that led to greater customer satisfaction and an on-time rating of 98%.
- Ensured resolution of accident calls, assisting with service issues in accordance with company policy.
- Orchestrated comprehensive training programs for new dispatch employees, focusing on system usage and communication protocols; successfully improved onboarding efficiency by reducing training time by 25% while increasing team productivity metrics by 40%.
Education
BBA - Logistics and Supply Chain Management
University of Central Arkansas
Conway, AR08.2020
Skills
- Logistics coordination and management
- Technology Implementation
- Conflict Resolution
- Innovation and Creativity
- Microsoft Office
- Stakeholder and Cross-Functional Relationships
- Decision Making
- Problem Solving
- Customer Focus
- Perceptive Approach
- Conceptual Thinking
- Intuition
- Judgment
- Proactive Emphasis
- Flexibility
- Adaptability
- Teamwork
- Employee Coaching
- Carrier negotiation
Certification
- Certified, 30-hour General Industry Safety and Health, OSHA, 2020
- Study Abroad, China, University of Central Arkansas and Confucius Institute, Summer 2019
Timeline
Backhaul Coordinator
CCS Transportation
04.2025 - Current
Fleet Management Supervisor
Rich Logistics
05.2023 - 12.2024
Fleet Manager
Transco Lines (TLI)
05.2020 - 01.2023
BBA - Logistics and Supply Chain Management
University of Central Arkansas
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