SKYLAR MESSICK
Independence
Summary
Dynamic customer service professional with a strong work ethic and proven ability to build relationships at Sam's Club. Skilled in complaint handling and data entry, I consistently enhanced customer satisfaction through effective communication and problem resolution. Recognized for my resilience and adaptability in fast-paced environments, I thrive on delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Assembly Line Worker/Forklift Operator
Faurecia
Blue Springs, MO
07.2024 - 01.2026
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality checks on finished products to maintain standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on safety protocols and operational procedures.
Front End Customer Service Associate
Sam's Club
Independence, MO
02.2023 - 07.2024
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer transactions using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to enhance service delivery and optimize customer satisfaction.
- Developed product knowledge to effectively advise customers on features and benefits.
Culinary Student
Van Horn High School
Independence, MO
08.2023 - 05.2024
- Oversaw meal preparation and presentation activities to enhance culinary instruction quality.
- Collaborated with peers to develop innovative recipes and cooking techniques.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Learned food safety protocols to ensure compliance during cooking activities.
Server
Lion's Choice
Independence, MO
06.2022 - 12.2022
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed transactions using POS system.
- Assisted with menu knowledge to enhance guest experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area and serving stations.
- Adapted quickly to changing demands in busy service periods, ensuring efficiency.
- Supported team members during peak hours, fostering a cooperative work atmosphere.
- Received positive feedback from guests for attentiveness and friendly demeanor.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Managed inventory of dining supplies to prevent shortages during service.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Improved dining experience by providing prompt, attentive service to guests.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Streamlined order-taking process to minimize wait times for diners.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Barista
Starbucks
Independence, MO
08.2021 - 04.2022
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Provided exceptional customer service, building rapport to enhance customer loyalty.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated espresso machines and other equipment efficiently to meet peak demand times.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
Education
High School Diploma -
Truman High School
Independence, MO05-2024
Skills
- Strong work ethic
- Patience and resilience
- Customer relationship building
- Complaint handling
- Data entry
Timeline
Assembly Line Worker/Forklift Operator
Faurecia
07.2024 - 01.2026
Culinary Student
Van Horn High School
08.2023 - 05.2024
Front End Customer Service Associate
Sam's Club
02.2023 - 07.2024
Server
Lion's Choice
06.2022 - 12.2022
Barista
Starbucks
08.2021 - 04.2022
High School Diploma -
Truman High School