Summary
Overview
Work History
Education
Skills
Timeline
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Skylar Murdoff

McKinney

Summary

Resourceful Shift Supervisor with experience in managing teams, overseeing operations, and implementing effective strategies. Skilled in promoting productivity, ensuring quality control, and fostering positive work environments. Notably improved operational efficiency and team cohesion in previous roles. Possess strong leadership skills, adept at problem-solving and conflict resolution. Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

German Doner Kabab
Frisco
11.2023 - Current
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Resolved conflicts between staff members in a timely manner.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Front Desk Receptionist

Kwik Kar Oil And Lube
Mckinney
01.2024 - 10.2024
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Responded to customer inquiries via phone, email, and in person.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Party Host

Main Event
Plano
04.2022 - 09.2023
  • Coordinated with catering staff on menu selection and dietary restrictions.
  • Answered telephone to provide dining information and take reservations.
  • Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
  • Resolved conflicts between guests or between staff members during events if necessary.
  • Implemented safety protocols to ensure a secure environment for all attendees.

Floor Supervisor

BuyBuyBaby
Plano
12.2022 - 08.2023
  • Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
  • Collaborated with other departments to meet organizational objectives.
  • Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Reviewed supplies inventory levels and purchased necessary items.

Drink Runner

TopGolf
Allen
07.2021 - 12.2021
  • Refilled drinks when requested.
  • Prepared and served hot and alcoholic beverages and soft drinks to guests.
  • Stocked supplies such as napkins, straws, cups, lids for drink runners' use during shift hours.
  • Assisted customers with menu selections.
  • Followed safety guidelines while handling hot plates or trays filled with food items.
  • Set up tables in between patrons to reduce wait times.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Shift Manager

Whirlyball LaserWhird
Plano
12.2019 - 06.2021
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers promptly and responded to questions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assessed company operations for compliance with safety standards.

Education

High School Diploma -

Plano Senior High School
Plano, TX

Skills

  • Customer service
  • Shift management
  • Employee training
  • Conflict resolution
  • Cash handling
  • Data entry
  • Team building
  • Sales reporting
  • Time management
  • Sales monitoring
  • Cash handling expertise

Timeline

Front Desk Receptionist

Kwik Kar Oil And Lube
01.2024 - 10.2024

Shift Supervisor

German Doner Kabab
11.2023 - Current

Floor Supervisor

BuyBuyBaby
12.2022 - 08.2023

Party Host

Main Event
04.2022 - 09.2023

Drink Runner

TopGolf
07.2021 - 12.2021

Shift Manager

Whirlyball LaserWhird
12.2019 - 06.2021

High School Diploma -

Plano Senior High School

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Skylar Murdoff