Skylar Murphy
Calhoun,GA
Summary
Dynamic and results-driven professional with a proven track record at Yancey Bros Co, excelling in operations and customer relationship management. Adept at enhancing service processes and fostering client satisfaction through effective communication and product expertise. Committed to delivering exceptional support and driving continuous improvement in customer service operations. I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Product Support Sales Representative
Yancey Bros Co
Austell, Georgia
06.2023 - Current
- Resolved technical issues by troubleshooting and guiding customers through solutions.
- Maintained product knowledge to deliver accurate information to clients.
- Provided guidance on best practices for using company products or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with team members to strategize sales approaches and improve teamwork.
- Developed strong relationships with clients through effective communication and follow-up.
Field Service Dispatcher
Yancey Bros Co
Dacula , GA
01.2022 - 06.2023
- Managed dispatch operations using Yancey Bros Co systems and software tools.
- Communicated effectively with team members to streamline service processes and improve efficiency.
- Handled customer inquiries and resolved issues promptly to maintain service quality.
- Collaborated with parts department to ensure timely availability of necessary equipment.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
- Developed strategies to improve customer service processes.
- Assisted in training new dispatch staff on operational procedures and company standards.
Closer
McMichael & Gray
Loganville , GA
10.2018 - 12.2021
- Reviewed closing documents for accuracy and compliance with regulations.
- Communicated with clients to gather necessary information for closing processes.
- Coordinated with title companies to ensure timely document preparation.
- Managed schedules for closings, ensuring all parties were informed and prepared.
- Assisted in resolving discrepancies in title reports and documentation issues.
- Maintained organized records of all transactions and related correspondence.
- Provided support to the closing team during high-volume transaction periods.
- Assisted in resolving discrepancies found during due diligence process prior to closing.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Education
High School Diploma -
Eastside High School
Covington, GA05-2018
Skills
- Product knowledge
- Customer support methodologies
- Service process improvement
- Effective communication
- Team collaboration
- Service quality assurance
- Workflow optimization
- Customer relationship management
Timeline
Product Support Sales Representative
Yancey Bros Co
06.2023 - Current
Field Service Dispatcher
Yancey Bros Co
01.2022 - 06.2023
Closer
McMichael & Gray
10.2018 - 12.2021
High School Diploma -
Eastside High School
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