Dedicated customer service professional. Able to easily adapt to new environments.
Overview
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Cashier
ConocoPhillips
Shawnee, KS
05.2017 - Current
Help customers complete purchases, locate items and join reward programs
Answer questions about store policies and address customer concerns
Restock and organize merchandise in front lanes
Mentor new team members on POS system operation, customer service strategies and sales goals
Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Operate cash register for cash, check and credit card transactions with excellent accuracy levels
Check identification for proof-of-age for alcohol and tobacco sales
Reconcile cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Work flexible schedule and extra shifts to meet business needs
Replenish sales floor merchandise and organize shelves, racks and bins for optimal appearance
Provide expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
Maintain current knowledge of store promotions and highlight sales to customers
Quickly and accurately count drawers at start and end of each shift
Use POS system to enter orders, process payments and issue receipts
Perform cash, card and check transactions to complete customer purchases
Operate cash register to record all transactions accurately and efficiently
Meat Cutter
Sam's Club
Lenexa, KS
10.2014 - Current
Cut meats to customer specifications and answer questions about specialty products
Maintain and stock display cases by transporting wrapped products from work area or cooler to display cases
Prepare and place meat cuts and products in display counter to ease shopping experience of customers
Assist customers daily by taking and filling special orders and making product suggestions
Use boning knife, skewers and twine to shape, lace and tie roasts
Increase sales by educating customers on preparation and overall choices
Sharpen and adjust cutting equipment
Price orders daily by correctly wrapping, weighing and labeling cuts
Cut, trim and ground meats such as beef, pork and poultry to prepare for packaging and sale
Verify proper inventory levels, product quality and freshness to prevent sale of spoiled products
Educate staff members on specialty meat cuts, food handling methods and sanitation guidelines
Pass inspections by closely adhering to safety and cleanliness standards
Deli Clerk
Price Chopper
Shawnee, KS
10.2009 - 10.2014
Stored refrigerated and frozen items at correct temperatures to comply with food safety rules
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
Checked refrigerated and frozen cases and replenished low stock every day
Learned other teammates' work tasks to train as backup
Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers
Maintained proper signage and pricing information for displays, cases and counters
Created appealing food arrangements for party trays and specialized orders
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
Greeted customers at deli counter to fulfill requests and answer questions
Opened new inventory and rotated stock by dates to maintain freshness
Calculated total items needed to assemble party trays and placed orders for inventory
Delivered exemplary customer service to all guests, even in peak business periods to promote retention
Maintained clean, trash-free workspaces to maximize productivity and safety
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
Listened to customer requests and suggested additional menu items as appropriate to upsell products
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Offered product samples to customers, generating additional sales through taste-testing
Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
Listened carefully to customer instructions and prepared orders according to those preferences
Made food according to standard recipes with requested changes for customer satisfaction
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices