Skylar Nicoll
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
Work History
Sr Operations Associate
Better Mortgage
Charlotte, North Carolina
08.2020 - 11.2022
- Assisted in managing a global team in design and delivery of soft, behavioral and leadership development programs for global Fintech professionals. Results: Built competency framework and improved the workflow for non-traditional loan products and services (FHA, VA, USDA), along with increasing the proficiency of the team when delivering, and measuring loan tasks requirements for Loan Officers, Processors, Underwriters, and Closers.
- Conducted workshops which focused on establishing better relations amongst members for mortgage team and clients. Results: Saw fewer client escalations, improved client satisfaction and retention.
- Developed and sustained a network of SMEs in business units to request feedback, input, guidance as to workshop effectiveness, next steps, and certification process. Results: There was on-going communication that helped to solidify where our curriculum should move over 18-24 months to meet market demand.
Mortgage Operations Expert (NMLS Licensed)
Better Mortgage
Charlotte, North Carolina
- Conducted in-depth analysis of mortgage applications, focusing on regulation-related information to assess financial viability
- Oversaw the preparation and submission of tax documents for mortgage transactions, ensuring accuracy and timeliness
- Ensured accuracy of financial figures across all closing documents for individuals, lenders, and county offices, safeguarding against discrepancies and maintaining compliance with tax and mortgage regulations.
Mortgage Operations Team Lead
Better Mortgage
Charlotte, North Carolina
- Collaborated with cross-functional teams to integrate regulation, tax, and risk threshold considerations into mortgage products and services
- Resolved complex technical customer service issues in mortgage operations, leveraging in-depth knowledge of financial systems and processes to ensure customer satisfaction and operational efficiency
- Implemented software solutions for tracking and reporting data in mortgage processing
- Conducted internal audits of mortgage processes, identifying areas for improvement and implementing corrective measures to enhance financial controls.
Credit Analyst
Self-Help Credit Union
Charlotte, North Carolina
02.2020 - 07.2020
- Worked to successfully process and approve over 40 non-traditional loans, which resulted in lending over 7 million dollars to borrowers for mortgages in California, Illinois, South Carolina, and North Carolina
- Worked with a special team to help distribute over 150 million dollars in PPP funds to 1,105 borrowers during economic shut down effectively saving over 17,000 jobs.
Project Manager
Hercules Partners, LLC (Aviation Consulting Services)
Los Angeles, California
11.2018 - 08.2019
- Managed corporate data to tailor and implement 2 major software platforms with 6 software integrations for specific business functions in the aviation industry
- Worked to organize company transactions and funds for reports such as profit and loss, balance sheet, and forecasting.
Education
BS Finance - The Bryan School of Business and Economics
The University of North Carolina at Greensboro
12.2017
The University Carlo Cattaneo (LIUC)
12.2016
Skills
- Self-motivated
- Under-Pressure Problem-Solving
- Large-Data Analyzing
- Financial Analysis and Reporting
- Communication
- Detail-oriented
- Leadership
- Teamwork
- Strategy
- Reconciliation
Timeline
Sr Operations Associate
Better Mortgage
08.2020 - 11.2022
Credit Analyst
Self-Help Credit Union
02.2020 - 07.2020
Project Manager
Hercules Partners, LLC (Aviation Consulting Services)
11.2018 - 08.2019
Mortgage Operations Expert (NMLS Licensed)
Better Mortgage
Mortgage Operations Team Lead
Better Mortgage
BS Finance - The Bryan School of Business and Economics
The University of North Carolina at Greensboro
The University Carlo Cattaneo (LIUC)
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