Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skylar Parris

North Tonawanda,NY

Summary

Energetically excelled in customer service and bookkeeping roles at Wendt’s Propane and Oil, enhancing customer satisfaction through problem-solving and active listening. Mastered data entry and maintained meticulous records, significantly exceeding employer expectations. Demonstrated exceptional ability to resolve customer issues, fostering loyalty and improving service standards. I was also handling money everyday, with cashing customers out, phone payments, inserting checks and making deposits at the bank.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Niagara County Department of Social Services
Niagara Falls, NY
05.2025 - Current
  • Maintained accurate records of customer interactions for future reference.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Assisted customers with navigating the company's website to locate desired information for applications.

  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Teacher Aide

Niagara Orleans Boces
North Tonawanda, New York
09.2024 - 05.2025
  • Developed and implemented lesson plans based on curriculum objectives.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Provided individualized instruction to meet the needs of all students.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
  • Maintained a safe and orderly learning environment for all students.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

Waitress and Delivery

Leon’s italian restaurant and bistro
Niagara Falls, NY
03.2024 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.

Customer Service Representative and Bookkeeper

Wendt’s Propane and Oil
06.2022 - 07.2024
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Customer Service Cashier

Budweys Market in the Square
03.2021 - 07.2023
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

North Tonawanda High School
North Tonawanda, NY
06.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Money handling abilities
  • Payment Processing
  • Microsoft Outlook
  • Scheduling
  • Paperwork Processing
  • Appointment Scheduling
  • Filing
  • Recordkeeping strengths
  • Call handling
  • Record keeping
  • Customer relationship management
  • Time management
  • Communication skills
  • Team collaboration
  • Training participation
  • Process improvement
  • Attention to detail
  • Problem solving
  • Call documentation skills

Timeline

Call Center Representative

Niagara County Department of Social Services
05.2025 - Current

Teacher Aide

Niagara Orleans Boces
09.2024 - 05.2025

Waitress and Delivery

Leon’s italian restaurant and bistro
03.2024 - Current

Customer Service Representative and Bookkeeper

Wendt’s Propane and Oil
06.2022 - 07.2024

Customer Service Cashier

Budweys Market in the Square
03.2021 - 07.2023

North Tonawanda High School

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Skylar Parris