Skylar Parris
North Tonawanda,NY
Summary
Energetically excelled in customer service and bookkeeping roles at Wendt’s Propane and Oil, enhancing customer satisfaction through problem-solving and active listening. Mastered data entry and maintained meticulous records, significantly exceeding employer expectations. Demonstrated exceptional ability to resolve customer issues, fostering loyalty and improving service standards. I was also handling money everyday, with cashing customers out, phone payments, inserting checks and making deposits at the bank.
Overview
3
3
years of professional experience
Work History
Customer Service Representative and Bookkeeper
Wendt’s Propane and Oil
06.2022 - 07.2024
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Cashier
Budweys Market in the Square
03.2021 - 07.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized various software applications to process customer orders.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
North Tonawanda High School
North Tonawanda, NY06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Money handling abilities
- Payment Processing
- Microsoft Outlook
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Filing
- Recordkeeping strengths
Timeline
Customer Service Representative and Bookkeeper
Wendt’s Propane and Oil
06.2022 - 07.2024
Customer Service Cashier
Budweys Market in the Square
03.2021 - 07.2023
North Tonawanda High School
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