Skylar Swanagin
Cuyahoga Falls,Ohio
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
The Farmer's Rail
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Hostess
Panini's Bar & Grill
02.2023 - 06.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Team Member
Smoothie King
07.2022 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
Current Student - Human Resources Management
Stark State College
Canton, OH05-2027
Cuyahoga Falls High School
Cuyahoga Falls05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Fast learner
- Memory retention
- Cleanliness standards
- Problem-solving
- Attention to detail
- Following instructions
Accomplishments
I was recently invited to join the National Society of Leadership and Success, which recognizes students for their academic performance and leadership potential. While I haven’t yet started participating in events or programs, I’m looking forward to engaging in leadership training, speaker events, and peer networking sessions to grow professionally and make a positive impact in my community.
Timeline
Server
The Farmer's Rail
06.2024 - Current
Restaurant Hostess
Panini's Bar & Grill
02.2023 - 06.2024
Team Member
Smoothie King
07.2022 - 06.2024
Current Student - Human Resources Management
Stark State College
Cuyahoga Falls High School
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