Skylar Reid
Customer Service Expert
Aliso Viejo,CA
Summary
Results-oriented Customer Service Professional who excels at uncovering needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Excellent communication and collaboration skills.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Clerk & Order Writer
Whole Foods Market
Laguna Niguel, CA
04.2017 - 09.2021
- Kept work areas clean, neat and organized for maximum productivity.
- Provided customers with information on specials and discount deals.
- Ran the register effectively and handled cash, credit, debit transactions.
- Carefully bagged items to prevent fragile products from being smashed or broken.
- Helped train new employees.
- Offered to support other departments when low on staff.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Received and processed stock into inventory management system.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Used company's paging system to immediately contact specific personnel.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Performed regular cycle counts and inventory audits.
Cashier Food Prep
Cecilia's Tortilla Grill
Laguna Hills, CA
12.2015 - 05.2017
- Delivered quality service by providing a warm and welcoming environment.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Made customers food exactly how they wanted it.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Consistently provided professional, friendly and engaging service.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Routinely removed trash and debris from restaurant.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Offered product samples, answered questions and helped customers find items.
- Cleared dirty dishes, refilled beverage glasses, cleaned tables.
- Tended to the food bar and made sure food items were replenished as soon as they ran low.
- Maintained clean dining room, and service areas at all times.
- Assisted co-workers whenever possible.
Receptionist
Drybar Hair Salon
Irvine, CA
2019 - 2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained transaction security by verifying payment cards against identification.
- Used internal software to process reservations, check-ins and check-outs.
- Planned coverage needs and organized services to support incoming special events.
Crew Member
Trader Joe's
Mission Viejo, CA
10.2021 - Current
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Accurately operated cash register to process customer payments.
- Maintained effective supply levels by monitoring and stocking fresh food and dry goods.
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CA 2013 - 2017
Associate of Science - Chemistry
San Jose City College
San Jose, CA 2017 - Current
Skills
- Exemplary communication
- Good telephone etiquette
- Accurate money handling
- Food safety standards
- Store merchandise stocking
- Multi-tasking ability
- Adaptability
- Fast Learner
- Ability to work under pressure
- Self- motivated
- Organized
- Punctual
- Customer Service Excellence
- Customer Complaint Resolution
- Good listening skills
- Creative problem solving
- Detail-oriented
- Team Player
- Time management
- Scheduling
- Till counting
- Marketing and advertising
- Staff Management
- Proofreading
Information
Email: skymreid30@gmail.com
Phone: (949)-330-0956
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Champions keep playing until they get it right.
Billie Jean King
Timeline
Crew Member
Trader Joe's
10.2021 - Current
Receptionist
Drybar Hair Salon
2019 - 2019
Associate of Science - Chemistry
San Jose City College
2017 - Current
Customer Service Clerk & Order Writer
Whole Foods Market
04.2017 - 09.2021
Cashier Food Prep
Cecilia's Tortilla Grill
12.2015 - 05.2017
High School Diploma -
Laguna Hills High School
2013 - 2017
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