Skylar Reno
Fort Worth,TX
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
5
5
years of professional experience
Work History
Administrator
United States Air Force Reserve
01.2023 - Current
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Customer Service Representative
FIS
02.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Administrator
United States Air Force
01.2019 - 01.2022
- Maintained personnel records and updated internal databases to support document management.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of Science - Human Resources Management
University of Alabama At Birmingham
Birmingham, AL08.2023
Skills
- Office Management
- Strategic Planning
- Technical Support
- Quality Standards
- Recordkeeping and File Management
- Deadline Adherence
- Administration and Management
Timeline
Customer Service Representative
FIS
02.2023 - 06.2023
Administrator
United States Air Force Reserve
01.2023 - Current
Administrator
United States Air Force
01.2019 - 01.2022
Bachelor of Science - Human Resources Management
University of Alabama At Birmingham
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