Skylar Ross
Baltimore,MD
Summary
Dedicated and detail-oriented professional with a strong background in logistics, customer service, and operational support. Adept at managing dispatch operations, optimizing route efficiency, and delivering exceptional customer experiences. Strong analytical skills, proficiency in digital communication, and the ability to adapt to fast-paced environments. Seeking a role that leverages expertise in logistics, transportation, and customer relations to drive operational success.
Overview
11
11
years of professional experience
Work History
Driver & Customer Relations Specialist
HappyNest
01.2020 - 01.2025
- Managed pickup and delivery logistics for residential and commercial clients, ensuring punctual and accurate service
- Built strong customer relationships through proactive communication and high-quality service execution
- Utilized digital tracking and routing systems to optimize delivery efficiency and enhance service reliability
- Handled inquiries, resolved service issues, and provided tailored solutions to improve the customer experience
- Maintained vehicle cleanliness, compliance with safety standards, and adherence to company operational protocols
Driver & Customer Service Representative
1-800-GOT-JUNK?
01.2018 - 01.2020
- Operated box trucks safely and efficiently for the transportation and disposal of customer items
- Delivered exceptional customer service by assisting clients with on-site junk removal needs and ensuring customer satisfaction
- Promoted services through direct marketing efforts, including face-to-face interactions and strategic local advertising
- Managed payment processing, invoicing, and accurate record-keeping to maintain financial integrity
- Worked collaboratively with a team to meet daily operational goals and improve overall service delivery
Dispatch Specialist
BGE Dispatch
01.2014 - 01.2018
- Managed the coordination of field service personnel, ensuring timely response to customer needs and emergencies
- Processed and analyzed large volumes of numerical data and service requests using digital dispatching systems
- Maintained clear and effective communication via email and internal messaging platforms to ensure seamless operations
- Provided administrative support, data entry, and reporting to enhance efficiency within the dispatch center
- Collaborated with technicians and management to streamline workflows and improve service response times
Education
High School Diploma -
Cantonsville High School
Catonsville, Maryland06-2011
Skills
- Dispatch Operations & Logistics
- Customer Service & Relationship Management
- Route Optimization & Transportation Planning
- Digital Communication & Data Entry
- Problem-Solving & Conflict Resolution
- Marketing & Promotional Strategies
- Safety Compliance & Fleet Management
References
Available upon request.
Professional Development And Achievements
- Consistently recognized for efficiency in dispatch coordination and route management.
- Maintained a strong customer satisfaction record through high-quality service and communication.
- Successfully contributed to business growth through marketing efforts and client engagement.
Timeline
Driver & Customer Relations Specialist
HappyNest
01.2020 - 01.2025
Driver & Customer Service Representative
1-800-GOT-JUNK?
01.2018 - 01.2020
Dispatch Specialist
BGE Dispatch
01.2014 - 01.2018
High School Diploma -
Cantonsville High School
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