Skylar Sims
Washington,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the mortgage industry. Attentive professional with an extensive background in customer service. Exceptional interpersonal relationships with clients, as well as coworkers. Adept at multi-tasking while maintaining professionalism and a positive outlook.
Overview
5
5
years of professional experience
Work History
Jr Processor
Strong Home Mortgage
Manassas, VA
12.2020 - 05.2022
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Reviewed and validated details of loan applications and closing documentation.
Collision Estimator
Body By Cochran Collision And Customization
Pittsburgh, PA
07.2019 - 11.2020
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Helped customers obtain alternate transportation via rental car services.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Negotiated completed damage estimates and repair costs.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Supervised general repairs performed by new staff mechanics.
Insurance Sales Agent
Allstate Insurance Co
Pittsburgh, PA
05.2017 - 07.2019
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Conducted research on insurance packages and investment options to generate client recommendations.
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Met with customers to provide information about available products and policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
Education
No Degree - Science, Technology, And Society
Tidewater Community College
Norfolk, VAHigh School Diploma -
Hickory High School
Chesapeake, VA06.2015
Skills
- Legal Documentation
- Loan Information Recording
- Title Abstracts
- Closing Documentation
- Data Quality
- Data Entry
- Document Uploading
Timeline
Jr Processor
Strong Home Mortgage
12.2020 - 05.2022
Collision Estimator
Body By Cochran Collision And Customization
07.2019 - 11.2020
Insurance Sales Agent
Allstate Insurance Co
05.2017 - 07.2019
No Degree - Science, Technology, And Society
Tidewater Community College
High School Diploma -
Hickory High School
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