Summary
Overview
Work History
Education
Skills
Timeline
Generic

SKYLAR SIMS

Canonsburg,PA

Summary

Seasoned collaborator experienced in meeting needs, improving processes, & exceeding requirements in team environments. Diligent worker with strong communication, & task prioritization skills.

Overview

3
3
years of professional experience

Work History

Credit Analyst

ECapital Healthcare
11.2022 - Current
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Made decisions and recommendations about extending lines of credit.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Gathered loan documentation for underwriting.
  • Maintained compliance with applicable regulations and laws governing consumer credit.
  • Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
  • Improved understanding of financial statements, which helped in assessing risk.

Customer Service Representative/Office AdministrativeAssistant

Body By Cochran Collision And Customization
06.2022 - 11.2022
  • Increased customer Service scores by 70% at only one location
  • Assisted Estimators with reviewing insurance coverages, claim documents, & verifying needed information for the legality of the claim process.
  • Provided primary customer support to internal & external customers.
  • Offered advice & assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback, & made process changes, as well as suggestions to upper management to exceed customer satisfaction goals
  • Responsible for identifying, documenting, & thoroughly explain necessary body repair work to customers
  • Served as primary point of contact for customers during repair process

Jr Processor

Strong Home Mortgage
12.2020 - 05.2022
  • Proved successful working within tight deadlines and fast-paced atmosphere, handling over 100 - 150 loans in pipeline at one time
  • Collected & compiled paperwork such as title abstracts, insurance paperwork, loan files, & tax histories, to ensure meets to agency guidelines
  • Proficient with Encompass Mortgage Lending Platform
  • Set up, stored, & updated customer files, department records & regulatory paperwork
  • Set up & completed loan submission packages.
  • Assisted loan officers with origination, & closing processes to fastrack procedures and promote teamwork.
  • Reviewed loan files for completeness, identified missing documentation, & generated condition lists for applicants.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified, & recommended changes to existing processes to improve accuracy, efficiency, & quality service.

Education

Psychology

Community College OfAllegheny County
2025

High School Diploma -

Hickory High School
Chesapeake, VA

Skills

  • Loan Documentation
  • Data Analysis & Entry
  • Document Retrieval
  • Administrative Support
  • Compliance Monitoring
  • Loan Document Validation
  • Customer Service
  • Insurance Coverage Review

Timeline

Credit Analyst

ECapital Healthcare
11.2022 - Current

Customer Service Representative/Office AdministrativeAssistant

Body By Cochran Collision And Customization
06.2022 - 11.2022

Jr Processor

Strong Home Mortgage
12.2020 - 05.2022

Psychology

Community College OfAllegheny County

High School Diploma -

Hickory High School

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SKYLAR SIMS