Skylar Spykers
Warminster,PA
Summary
Proven leader and entrepreneur with a track record of enhancing customer experiences at The Point and 59 Almshouse. Leveraged strong work ethic and exceptional customer service skills to significantly improve service delivery. Excelled in time management and suggestive selling, driving profitability and customer satisfaction in a high-paced environment.
Overview
9
9
years of professional experience
Work History
Server
The Point
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
Food Runner
59 Almshouse
03.2019 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Jewelry Business Owner
Sam & Sky's Jewelry
09.2015 - 08.2018
- Founded and operated, with my cousin, a handmade jewelry business geared towards tweens and teens.
- Established customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs to close a sale.
- Set prices, managed inventory, finances, expenses and profits.
- Established strong customer relationships through excellent communication and attentive service.
Education
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
University Park, PA05.2026
Skills
Proficient in Microsoft Word, PowerPoint & Excel
Strong Work Ethic
Exceptional Customer Service
Cash Handling
Guest Engagement
Hospitality Service Expertise
Suggestive Selling
Communication
Time Management
Leadership
Entrepreneur
Additional Information
CAMPUS INVOLVEMENT
Penn State THON Member
Active Member
- Collaborate with a team of students to organize and execute the largest student-run philanthropy in the world, raising funds and awareness for pediatric cancer.
Penn State Ski Club Member
Active Member
- Actively participate in club-organized ski trips and events, fostering a sense of community among members with a shared passion for skiing.
Timeline
Server
The Point
05.2024 - Current
Food Runner
59 Almshouse
03.2019 - Current
Jewelry Business Owner
Sam & Sky's Jewelry
09.2015 - 08.2018
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
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