Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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SKYLAR THEODORE

Homestead,FL

Summary

Flexible, results-oriented Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.

Overview

14
14
years of professional experience

Work History

Flood Manager

Snappers
Key Largo, FL
09.2021 - Current
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Lead Hostess

Cheeca Lodge
Islamorada, FL
04.2017 - 10.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Planned and executed 150 guest parties by organizing menus, spaces and special requests

Receptionist Lead

Jackson Training Center
Homestead, FL
04.2009 - 10.2017
  • Chargebacks, issuing credit memos, reconciliations and responding to customer requests for documentation.
  • Developed new customer relations through telephone contact and sales activity.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Kept reception area clean and neat to give visitors positive first impression
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Education

Associate of Science - Hospitality Administration And Management

Miami Dade College
Miami, FL
05.2019

High School Diploma -

South Dade Adult Center
Homestead
11.2009

Skills

  • Delegation and Supervision
  • Financial Recordkeeping
  • Customer Inquiries
  • Improvement Strategies
  • Computer Proficiency
  • Cash Handling and Reconciliation
  • Handling Complaints and Inquiries
  • Scheduling and Time-Tracking
  • Inventory Oversight

Languages

French
Native or Bilingual
Creole
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Flood Manager

Snappers
09.2021 - Current

Lead Hostess

Cheeca Lodge
04.2017 - 10.2021

Receptionist Lead

Jackson Training Center
04.2009 - 10.2017

Associate of Science - Hospitality Administration And Management

Miami Dade College

High School Diploma -

South Dade Adult Center

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SKYLAR THEODORE