Skylar Trout
Phoenix,AZ
Summary
Adept at enhancing customer experiences and achieving operational excellence, I leveraged my strong work ethic and exceptional customer service skills at Copper Blues to significantly improve guest satisfaction. My expertise in cash handling and suggestive selling, coupled with a proven track record of meeting tight deadlines, positions me as a valuable asset to any team. Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Server
Copper Blues
2024.03 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Harkins Theaters
2023.05 - 2024.02
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
Team Member
Harkins Theaters
2022.10 - 2023.05
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Monitored and verified merchandise for proper prices and labels.
Online Grocery Associate
Frys Food
2022.03 - 2022.10
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced the online shopping experience for customers with timely order processing and communication.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Menu Memorization
- Sales expertise
- Order Accuracy
- Suggestive Selling
Timeline
Server
Copper Blues
2024.03 - Current
Server
Harkins Theaters
2023.05 - 2024.02
Team Member
Harkins Theaters
2022.10 - 2023.05
Online Grocery Associate
Frys Food
2022.03 - 2022.10
High School Diploma -
Barry Goldwater High School
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