Summary
Overview
Work History
Education
Skills
Concept Design, Info Tech, and Data Management
Additional Information
Timeline
Hi, I’m

Skylar Ward

Information Technology Specialist
Derwood,MD
Skylar Ward

Summary

A detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Revenue Analyst and Home Ops Coordinator bring exceptional abilities in competitor analysis, business intelligence development and trend assessment. Successful at promoting company advancements and boosting team performance. Consistently reaches revenue targets by reviewing accurate data and producing creative recommendations.

Overview

5
years of professional experience

Work History

OPENDOOR
Remote, MD

HOME OPS COORDINATOR
07.2021 - Current

Job overview

  • Experienced in setting short and longer-term goals, key initiatives and strategies around market-based and centralized home issue tasks
  • Correlated appointments and maintenance scheduled for vendors. Managed over 20 vendors, 5 different states, and 500 homes.
  • Managing performance SLAs (meeting timed tasks)
  • Experience in achieving and setting clear targets/action plans to ensure goals around work order assignment, interior and exterior assessments
  • Experience in managing HOA escalations and resolving home issues are met
  • Extensive knowledge in identifying opportunities to partner with business process outsourcing and help facilitate processes, and escalations
  • Experience in communicating and reporting overall status, primary metrics, key issues and solution plans to senior management
  • Programs used in this role were: JIRA, Google Suites, Slack, Admin, Maestro, Sales force, and more.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Worked with vendors to make purchases and reconcile invoices.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

MEDRISK
Remote, PA

REVENUE ANALYST
10.2021 - Current

Job overview

  • Experienced in facilitating accurate and timely receipt of revenue, Increased sales by 10%.
  • Knowledgeable in course of standard revenue processes and identifying trends or areas of opportunity that will result in more efficient workflows and optimal collection rates.
  • Expert in subject matter of all areas relevant to clients' billing and revenue cycles.
  • Proactively researches moderate-highly complex billing, claim processing, and reimbursement issues.
  • Consistently met production standards for assigned tasks and reported regularly to management on patterns observed.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Identified key areas not performing well and implemented effective, new processes.
  • Viewed reports regularly to make sure processing was conducted efficiently.
  • Examined claims forms and other records to determine insurance coverage.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Calculated estimated and corrected liabilities and issued payment instructions to facilitate timely corporate payments.
  • Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance

MR COOPER
Gilbert, AZ

CUSTOMER SERVICE ASSOCIATE
10.2020 - 02.2021

Job overview

  • Online customer service mortgage representative that evaluated customer service solutions by contacting borrowers through phone calls and assisting borrowers with online issues. Managed over 50 customer calls per day.
  • Knowledgeable with late fee waivers, due date changes, assessing current and past financial situations and evaluating borrowers for full payment or workout
  • Experienced in collecting on delinquent accounts, strong influencing with closing skills, and input data proficiency while adhering to legal, corporate, and regulatory procedures to ensure safety and security of customer mortgage assets
  • ACTFL certification tested.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

TARGET
Mesa, AZ

TECHNOLOGY AND BEAUTY ASSOCIATE
10.2018 - 08.2020

Job overview

  • Expert in multitasking in both beauty and technology departments.
  • Excels in meeting sales goals/expectations during scheduled shifts. Increased sales by 12% every shift.
  • Performs welcoming atmosphere to customers resulting in excellent results.
  • Knowledgeable in anti-theft awareness.
  • Proactively learns and memorizes aisles and products to consistently execute company business model.
  • Sold products while learning new technology and equipment.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Ranked among top sales performers, averaging over $100-250+ sales daily.

Education

Arizona State University
Mesa, AZ

Bachelor of Science from Graphic Information Technology
05.2021

University Overview

  • Relevant Coursework in Concept Creation Classes & Informative Technology Classes.
  • 3.8 GPA
  • Creative Design Club Member
  • Thesis: The Stages of Grief: How It Effects Us. Animation Project

Basha High School
Chandler, AZ

High School Diploma
05.2017

University Overview

  • Awarded [First Place in Creative Concept Design] Made a Tiger artwork out of tiger facts (words alone).
  • Completed AP course in Economics and Chemistry.
  • Relevant Coursework in Nursing Classes & Design Classes.
  • 3.7 GPA
  • Creative Design Club Member

Skills

  • Jira, Google Suites, Adobe Creative Suites (Adobe Systems Adobe Acrobat), Salesforce, MS Office/MS Teams/ MS Project, Maestro, Slack, Sharepoint, Microsoft Dynamics
  • Adaptability, Time Management, Communication Skills and Customer Service Skills
  • Collaboration, Dependable, Critical Thinking
  • Investment Consulting and Planning, Revenue and Data Analysis, Client Interviews, and Report Preparation and Presentation
  • Verbal and Written Communication, Revenue Reviews, Microsoft Dynamics (Microsoft Access/Outlook/Projects), Google Analytics
  • Performance Monitoring and Evaluation, Problem Anticipation and Resolution, Customer Service, and Hiring and Onboarding

Concept Design, Info Tech, and Data Management

As a cross-media graduate from ASU the nature of the graphics industry requires graduates to understand the full spectrum of visual design and production, as well as current business practices. The graphic information technology program prepares graduates for careers as visual design technologists encompassing front-end Web design and development, printing and digital publishing, commercial photography and videography, and 2D/3D animation game art and animation . This is an intensive program of study emphasizing theory and hands-on laboratory practice.

GIT prepares graduates for career opportunities in the diverse graphic technology industries, and anything involving technological programs such as:

  • User Experience (UX) Designers
  • User Interface (UI) Designers
  • Front-End Web Designers and Developers
  • Graphic Designers
  • Art Directors
  • Commercial Photographers and Videographers
  • Video Editors
  • Motion Graphics and Animation Professionals
  • Production Managers
  • Data Management and Creation
  • Digital Print and Publishing Professionals

Additional Information

EXTRA INFO

Target Sales Team Member / 2018-2020: Team Member cross trained in technology and beauty with sales goal expectations and the ability to work alone in one department.
Freelance Creative Concept Designer / 2014-Current: Content and Character designer that does side work for companies, other creators, and commission work.


AWARDS

League Art Reward | 2021 | Riot Games
Innovation Design Award | ASU | 2020 | Sea Roomba Design


SERVICES

Care Provider | 2019 | Trusting Connections Agency
Looking to do more on the holidays and over summer!

Timeline

REVENUE ANALYST

MEDRISK
10.2021 - Current

HOME OPS COORDINATOR

OPENDOOR
07.2021 - Current

CUSTOMER SERVICE ASSOCIATE

MR COOPER
10.2020 - 02.2021

TECHNOLOGY AND BEAUTY ASSOCIATE

TARGET
10.2018 - 08.2020

Arizona State University

Bachelor of Science from Graphic Information Technology

Basha High School

High School Diploma

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Skylar WardInformation Technology Specialist