Skylar Ward
Waldorf,MD
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Bookkeeping Assistant
Green Dreams Landscape and Design
St. Mary's, MD
03.2023 - Current
- Maintain accurate records of financial transactions and organized ledgers.
- Verifiy accuracy of invoices and other accounting documents or records.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Processed payroll, calculated wages, deductions, and issued paychecks to employees.
- Generate monthly financial statements for internal use.
- Process employee expense reimbursements according to company policies.
- Perform bank reconciliations to ensure the accuracy of financial records.
Business Assistant
Fusion Dental
Waldorf, MD
05.2022 - 10.2022
- Organized and maintained company files and records, ensuring accuracy and confidentiality.
- Greeted patients and provided them with necessary paperwork to fill out prior to their appointment.
- Provided administrative support to the dental team including filing, scheduling appointments and answering telephones.
- Organized patient charts and kept them up-to-date with relevant medical history and insurance details.
- Provided instruction to patients on proper oral hygiene practices following treatments.
- Maintained inventory of supplies and ordered new items when necessary.
- Reviewed patient accounts and prepared bills for services rendered.
- Scheduled appointments for patients and managed their check-in and check-out process.
- Responded to inquiries from patients regarding billing issues or other concerns.
- Processed payments from patients for services rendered by the practice.
- Performed administrative tasks such as filing documents, updating records, scanning images, preparing mailings.
- Assisted in training new staff members on back office procedures.
- Monitored patient flow throughout the day to ensure timely service delivery.
- Managed appointment reminders via text messages or emails to patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Kept track of treatment information in patient records.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Prepared bills and completed insurance forms using system software.
Pharmacy Technician
CVS Pharmacy
La Plata, MD
12.2021 - 05.2022
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Academic Advising Office Assistant
College Of Southern Maryland
Laplata, MD
11.2019 - 01.2022
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
- Evaluated data gathering techniques to ensure legitimacy.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, maintaining front desk and reception area in neat and organized fashion.
- Handled all incoming calls and directed callers to appropriate department or employee.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Supported office operations, managed client correspondence, tracked records and handled internal communications.
- Sorted incoming mail and disseminated all correspondence to applicable departments.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
- Elevated customer satisfaction ratings by resolving issues for speedy resolution.
Retail Sales Associate
Bed Bath & Beyond
Waldorf, MD
10.2018 - 10.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Completed all assigned training to stay updated on important policies and procedures.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Worked with off-site locations to find desired items for customers.
Education
Associate of Science - Social Science
College of Southern Maryland
La Plata, MD05.2021
High School Diploma -
Southern Maryland Christian Academy
La Plata, MD06.2018
Skills
- Student mentorship
- Proficiency in Excell
- Calendar maintenance
- Academic requirements knowledge
- Technologically savvy
- Scheduling and calendar management
- Database entry
- Mail management
- Meeting planning
- Multi-line phone systems
- Teamwork
- Cash register operation
- Retail sales
- Independent judgement
- Money handling
- Assessed customer product needs and interests in order to best recommend suitable items
- Organization
Affiliations
Special Olympics
· Day camp
o Helped co-ordinate games, crafts and meals.
· Delivering Food
o Drove house to house, in nearby communities, delivering food items for families in need during the Holidays.
· Delivering Gifts
o Drove house to house, in nearby communities, delivering gifts to families with children at Christmas time.
Timeline
Bookkeeping Assistant
Green Dreams Landscape and Design
03.2023 - Current
Business Assistant
Fusion Dental
05.2022 - 10.2022
Pharmacy Technician
CVS Pharmacy
12.2021 - 05.2022
Academic Advising Office Assistant
College Of Southern Maryland
11.2019 - 01.2022
Retail Sales Associate
Bed Bath & Beyond
10.2018 - 10.2019
Associate of Science - Social Science
College of Southern Maryland
High School Diploma -
Southern Maryland Christian Academy
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