Skylar Warren Durham
Tulsa,OK
Summary
Dynamic educator with a proven track record at Kelly Educational Services, excelling in student engagement and multi-subject instruction. Recognized for implementing positive reinforcement strategies that enhanced classroom participation. Adept at supporting special needs students, fostering an inclusive learning environment while achieving high levels of student mastery and satisfaction.
Professional cleaner with strong experience in maintaining high standards of cleanliness and hygiene. Skilled in efficient time management, attention to detail, and effective use of cleaning tools and products. Reliable team player known for adaptability and delivering consistent results.
Overview
7
7
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Educational Services
10.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Utilized variety of instructional strategies to meet individual student needs.
- Assisted students in mastering subject material and preparing for tests.
- Monitored student performance and provided feedback to inform instruction.
- Developed creative instructional strategies to keep students engaged and motivated.
Housekeeping Cleaner
Self-employeed
08.2022 - Current
- Collaborated with other housekeepers to complete daily tasks quickly and effectively for maximum productivity.
- Promoted open communication with the management team about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Reported maintenance issues encountered in the houses to management for resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Developed strong working relationships with the other housekeeping.
Night Operations Assistant Store Manager
QuikTrip
01.2022 - 07.2022
- Actively participated in ongoing staff development programs by attending workshops, seminars, or conferences related workplace etiquette,management trends, and or best practices.
- Boosted employee morale and productivity with regular feedback, recognition of achievements, and constructive guidance.
- Collaborated with daytime management to implement improvements in hotel policies, procedures, and overall guest experiences.
- Optimized inventory management by accurately tracking stock levels and promptly addressing any discrepancies.
- Increased customer satisfaction by ensuring timely product restocking and maintaining a clean, organized store.
- Facilitated clear communication between day and night shifts, ensuring smooth transitions between shifts for seamless store operations.
- Managed cash handling procedures efficiently, reconciling registers at the end of each shift to maintain accuracy in financial reporting.
Scheduler
RadNet
09.2021 - 01.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Assistant Store Manager
Maurices
03.2021 - 09.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Manager
Hobby Lobby
09.2019 - 02.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Manager
Warehouse Market
08.2018 - 09.2019
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
Education
Sociology
Tulsa Community College
Tulsa, OKHigh School Diploma -
Broken Arrow High School
Broken Arrow, OK05-2021
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
Accomplishments
- Took all offered shifts to maintain coverage for students
- Completed extra training to further help students under care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Cleaned and replenished supplies for up to 5-6 rooms per shift.
- Cleaned an average of 3-5 homes per day.
Languages
English
Interests
- Community Cleanup
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Offering time and support to shelters for the homeless, women, and animals
- Volunteer Work
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
- Swimming
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy cooking for friends and family gatherings
- Baking
- Bread Making
- I like trying new recipes and food trends
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Playing Sports
- Embracing outdoor adventures such as Hiking and Kayaking
- Crafting and DIY Projects
- Interior Design
- I have a passion for photography and editing photos
- Dance
- Creative Writing
- Drawing and Painting
- Photography
Timeline
Substitute Teacher, K-12
Kelly Educational Services
10.2023 - Current
Housekeeping Cleaner
Self-employeed
08.2022 - Current
Night Operations Assistant Store Manager
QuikTrip
01.2022 - 07.2022
Scheduler
RadNet
09.2021 - 01.2022
Assistant Store Manager
Maurices
03.2021 - 09.2021
Customer Service Manager
Hobby Lobby
09.2019 - 02.2021
Customer Service Manager
Warehouse Market
08.2018 - 09.2019
Sociology
Tulsa Community College
High School Diploma -
Broken Arrow High School
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