Skylar Nicole Escobar
Aubrey,TX
Summary
Director of Business Development with progressive experience developing business market strategies, directing new sales initiatives, and leading growth to meet and exceed sales targets. Drive prospects through to contract award (including identifying new customers and markets, developing approaches to the market, identifying prospects, proposal preparation, etc.) Generating new leads, and closing new leads to meet or exceed conversation rates. Develop marketing strategy, manage, client account managers. Hardworking and driven healthcare sales representative. Consistently exceeds company and personal sales goals. Determined team player with the ability to build and maintain relationships through exceptional interpersonal and communication skills. Results-driven, compassionate, adaptable, creative marketing professional. An enthusiastic leader with a diverse background in sales, marketing, and healthcare. Aptitude to obtain peak levels of performance that trigger extraordinary results. 15 Years' experience in B2B sales, and territory management. Proactive Marketing Manager with 15+ Years' experience in a small start-up business environment. LVN with over 20 Years' experience in healthcare, working with managed care plans, Medicare, and private insurance verifying insurance determining in and out of network benefits, and eligibility. Worked as a Clinical Liaison evaluating medical records for medical approval, surgical procedures, and hospitalizations, working closely with hospitals, patients, and insurance companies providing reports and clinical documentation. Licensed Insurance General Lines Agent, Accident, Life, Health, and HMO. Hospital Administrator coverage. 15 Years' experience with CRM systems. Over 15 years' experience with managing, hiring, coaching, and training between 25-50 employees. Caring Clinical Liaison with over 2 years of experience serving as a vital link between patients and physicians. Understanding and accommodating with excellent communication and interpersonal skills. Talented at communicating patient needs to healthcare providers and ensuring those needs are met through periodic evaluations and inspections. A supportive Clinical Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteousness, fairness and respect. Adept at assessing and admitting new patients and aiding with the management and marketing of hospital accounts. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Clinical Hospice Liaison
Silverado Hospice
05.2023 - Current
- Collected data about patient care problems and prepared reports.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Taught patients and families to use at-home medical equipment.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Promoted hospice services by developing and maintaining relationships with physicians, hospitals, nursing facilities, and referral partners in community
- Generating new leads, and closing new leads to meet or exceed conversion rates, and monthly goals, increased sales 80%
- Responded to and investigated complaints and concerns of patients
- Evaluated patient satisfaction and made suggestions for changes or improvements
- Educated healthcare professionals on ways to humanize patients' experiences
- Provided excellent customer service to patients and medical staff
- Facilitated communication between patients and various departments and staff
- Followed document protocols to safeguard confidentiality of patient records
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Responded to inquiries by directing calls to appropriate personnel
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Engaged with patients to provide critical information
- Helped address client complaints through timely corrective actions and appropriate referrals
- Resolved customer complaints using established follow-up procedures
- Delivered support to medical staff in completion of patient paperwork
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Recommended service improvements to minimize recurring patient issues and complaints
- Taught patients and families to use at-home medical equipment.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions
- Collected data about patient care problems and prepared reports
- Evaluated patient histories, complaints, and current symptoms
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Educated family members and caregivers on patient care instructions
Hospice Clinical Liaison
New Century Hospice
08.2022 - 05.2023
- Promoted hospice services by developing and maintaining relationships with physicians, hospitals, nursing facilities, and referral partners in community
- Generating new leads, and closing new leads to meet or exceed conversion rates, and monthly goals, increased sales 80%
- Responded to and investigated complaints and concerns of patients
- Evaluated patient satisfaction and made suggestions for changes or improvements
- Educated healthcare professionals on ways to humanize patients' experiences
- Provided excellent customer service to patients and medical staff
- Facilitated communication between patients and various departments and staff
- Followed document protocols to safeguard confidentiality of patient records
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Responded to inquiries by directing calls to appropriate personnel
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Engaged with patients to provide critical information
- Helped address client complaints through timely corrective actions and appropriate referrals
- Resolved customer complaints using established follow-up procedures
- Delivered support to medical staff in completion of patient paperwork
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Recommended service improvements to minimize recurring patient issues and complaints
- Taught patients and families to use at-home medical equipment.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions
- Collected data about patient care problems and prepared reports
Director of Business Development
Highlands Guest Care Center
08.2021 - 08.2022
- Drive prospects through to contract award (including identifying new customers and markets, developing approaches to market, identifying prospects, proposal preparation, etc.)
- Generating new leads, and closing new leads to meet or exceed conversion rates.
- Developed marketing strategy, and managed client accounts.
- Hardworking and driven healthcare sales representative.
- Consistently exceeds company and personal sales goals.
- Determined team player with ability to build and maintain relationships through exceptional interpersonal and communication skills.
- Results-driven, compassionate, adaptable, creative marketing professional.
- Enthusiastic leader with diverse background in sales, marketing, and healthcare.
- Aptitude to obtain peak levels of performance that trigger extraordinary results.
- Innovative in CRM management, outreach, digital marketing, hiring, training, and hosting creative events to drive census and revenue growth.
- Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures.
- Developed and achieved patient referral, and growth goals.
- Strategically planned methods to achieve operational goals and targets.
- Cooperated and communicated effectively with physicians.
- Created and maintained daily, weekly, monthly, and quarterly reports.
- Admission Coordinator coverage, responsible for incoming referrals
- Verifying insurance benefits, submitting medical documentation
- Reviewing medical records
- Continually maintained and improved company's reputation and positive image in markets served
- Reviewed customer survey information to prioritize areas of improvement
- Routinely collaborated with department managers to correct problems and improve services
- Facilitated ongoing assessment of patient/family needs and implementation of interdisciplinary team care plan
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs
- Participated in facility surveys and inspections made by authorized governmental agencies
- Confirmed accurate completion of forms/reports for admission, transfer, and/or discharge of each resident
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit.
- Established, initiated, and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Negotiated, prepared, and signed contracts with clients.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Compiled product and customer data to generate informed profit projections.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Established and maintained highly effective relationships with clients and industry partners to drive growth by 85%
- Implemented innovative business development strategies to increase customer base and expand market share.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Utilized market trends, mission priorities, and customer goals to envision, shape, and close new opportunities.
- Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Collaborated with sales and marketing departments to support client acquisition.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Researched product pricing, ratings, and performance and created comparison spreadsheets to evaluate competitors.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs, and sales tools.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow the business.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with the community to increase sales volume.
- Achieved established KPI for company, regional team, and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Maintained financial controls, planned business operations, and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Facilitated business by implementing practical networking techniques.
- Collaborated cross-functionally with headquarters, regional, and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed compelling presentations to gain approval for ideas and communicated results.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit by 65%.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Lead Clinical Navigator
Post-Acute Medical Rehabilitation
08.2020 - 08.2021
- Drive prospects through to contract award (including identifying new customers and markets, developing approaches to market, identifying prospects, proposal preparation, etc.)
- Generating new leads, and closing new leads to meet or exceed conversion rates, and monthly goals
- Develop marketing strategy, manage, client account managers
- Hardworking and driven healthcare sales representative
- Consistently exceeds company and personal sales goals
- Results-driven, compassionate, adaptable, creative marketing professional
- Enthusiastic leader with diverse background in sales, marketing, and healthcare
- Aptitude to obtain peak levels of performance that trigger extraordinary results
- Innovative in CRM management, outreach, digital marketing, hiring, training, and hosting creative events to drive census and revenue growth
- Work with CN team to create Monthly Marketing Campaign as relates to programs/services, outcome material, etc.
- Assist department heads with daily functions
- Responsible for creating Admissions / Navigators on-call /Extra shift /PTO Calendar
- Onboard new navigators -training
- Point person for Doctors, Department heads, etc.
- Planned methods to achieve operational goals and targets
- Continually maintained and improved company's reputation and positive image in markets served
- Encouraged creative thinking, problem-solving, and empowerment as part of facility management group to improve morale and teamwork
- Routinely collaborated with department managers to correct problems and improve services
- Facilitated ongoing assessment of patient/family needs
- Cooperated and communicated effectively with physicians
- Closely collaborated with management team to continually improve knowledge, skills, and performance based on feedback and self-identified professional developmental needs
- Created and maintained daily, weekly, monthly, and quarterly reports
- Developed and achieved new patient referrals and growth goals
- Verifying insurance benefits, submitting medical documentation
- Reviewing medical records
- Determined team player with ability to build and maintain relationships through exceptional interpersonal and communication skills
- Maintained confidential health information according to state and federal regulations
- Utilized Microsoft Word to edit, create and save confidential documents
- Verified patient insurance eligibility and entered patient information into system
- Prepared families for realistic initial visit post-procedure
- Reviewed surgical, diagnostic and interventional procedures and offered overview of expectations for outcomes
- Cultivated referral relationships, managed assigned territory and completed patient assessments
- Solicited patient concerns, demonstrated responsiveness and respect and communicated plan of care to patient and family members
- Assisted patients and families with financial and administrative issues by referring to appropriate resources
- Assisted members with social determinants of health and linked to appropriate community resources
- Helped address client complaints through timely corrective actions and appropriate referrals
- Provided excellent customer service to patients and medical staff
- Facilitated communication between patients and various departments and staff
- Followed document protocols to safeguard confidentiality of patient records
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Engaged with patients to provide critical information
- Resolved customer complaints using established follow-up procedures
- Delivered support to medical staff in completion of patient paperwork
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Recommended service improvements to minimize recurring patient issues and complaints
- Responded to inquiries by directing calls to appropriate personnel
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
LVN Clinical Care Coordinator
Physicians Choice Infusion Pharmacy
01.2020 - 06.2020
- Drive prospects through to contract award (including identifying new customers and markets, developing approaches to market, identifying prospects, proposal preparation, etc.)
- Generating new leads, and closing new leads to meet or exceed conversion rates which resulted in increase sales by 78%
- Develop marketing strategy, manage, client account managers
- Hardworking and driven healthcare sales representative
- Consistently exceeds company and personal sales goals
- Results-driven, compassionate, adaptable, creative marketing professional
- Enthusiastic leader with diverse background in sales, marketing, and healthcare
- Aptitude to obtain peak levels of performance that trigger extraordinary results
- Innovative in CRM management, outreach, digital marketing, hiring, training, and hosting creative events to drive census and revenue growth
- Assess clients' needs and present suitable promoted
- Provide excellent customer service to clients
- Teach and educate patients
- Present product information to possible referral sources
- Attend sales meetings, conference calls, training sessions, and symposium circuits
- Keep detailed records of all contacts
- Work with sales team to develop strategies and implement brand strategies to ensure consistent marketing message
- Planned, weekly and monthly work schedules timetable with sales
- Reviewed customer survey information to prioritize areas of improvement
- Created and maintained daily, weekly, monthly, and quarterly reports
- Developed and achieved new client referrals and growth goals
- Determined team player with ability to build and maintain relationships through exceptional interpersonal and communication skills
- Mentored new clinical staff members for proper onboarding and orientation processes
- Built strong relationships with patients and families for optimized care satisfaction
- Organized systems for tracking patient records to improve ease of retrieval
- Coordinated, monitored, assigned, and documented patient and clinical care activities
- Upheld quality assurance procedures to maintain patient safety and satisfaction
- Devised and implemented clinical protocols to ensure high-quality patient care
- Assessed clinical policies and procedures for compliance with changing regulations
- Led physicians, nurses, and healthcare teams in providing punctual, professional care delivery
- Presented feedback on current and new procedures at weekly clinical meetings.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care
- Communicated with patients, ensuring that medical information was kept private
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Presented feedback on current and new procedures at weekly clinical meetings
- Set up educational programs for clinical staff to enhance skills and knowledge
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards
- Created weekly schedules for nurses, taking into account sick days and vacation time
- Enabled timely service reimbursements by liaising with insurance companies
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
Director of Business Development
iCare Rehabilitation Hospital
05.2016 - 06.2019
- Planned and organized successful startup Rehabilitation Hospital with profitable results
- Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures
- Organized department in accordance with administrative guidelines to provide specified marketing strategies
- Hired, trained, and coached average of 50+ new employees per year
- Interpreted and communicated new or revised policies to staff
- Drive prospects through to contract award (including identifying new customers and markets, developing approaches to market, identifying prospects, proposal preparation, etc.)
- Generating new leads, and closing new leads to meet or exceed conversation rates
- Develop marketing strategy, manage, client account managers
- Hard-working and driven healthcare sales representative
- Consistently exceeds company and personal sales goals
- Results-driven, compassionate, adaptable, creative marketing professional
- Enthusiastic leader with diverse background in sales, marketing, and healthcare
- Aptitude to obtain peak levels of performance that trigger extraordinary results
- Innovative in CRM management, outreach, digital marketing, hiring, training, and hosting creative events to drive census and revenue growth
- Established and oversaw implementation of effective budgeting and accounting system that improved efficiency and reduced cost
- Encouraged creative thinking, problem-solving solving, and empowerment, as part of facility management group to improve morale and teamwork
- Led facility management of staff and consulting in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments
- Reviewed customer survey information to prioritize areas of improvement
- Routinely collaborated with department managers to correct problems and improve services
- Assisted in resolving and satisfying client requests and internal operational issues
- Established standards for selection, promotion, and termination of staff
- Identified process improvements in day-to-day functioning of department
- Administered job knowledge assessments and competency testing for certification-level training
- Developed marketing materials, ads, and social media
- Hospital Administrator coverage
- Routinely collaborated with department managers to correct problems and improve services
- Facilitated ongoing assessment of patient/family needs
- Developed and achieved new client referrals and growth goals
- Cooperated and communicated effectively with physicians
- Created and maintained daily, weekly, monthly, and quarterly reports
- Admission Coordinator coverage, responsible for incoming referrals
- Verifying insurance benefits, submitting medical documentation
- Reviewing medical records
- Determined team player with ability to build and maintain relationships through exceptional interpersonal and communication skills
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Established and maintained highly effective relationships with clients and industry partners to drive growth by 78%
- Communicated directly with customers and partners to build strong business networks and relationships
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Identified business development challenges and customer concerns for proactive resolution
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success
- Collaborated with sales and marketing departments to support client acquisition
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities
- Implemented innovative business development strategies to increase customer base and expand market share
- Negotiated, prepared, and signed contracts with clients
- Leveraged industry trends and competitive analysis to improve customer relationship building
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits
- Compiled product and customer data to generate informed profit projections
- Led change and transformation across business areas to deliver benefits and align company resources
- Established and maintained highly effective relationships with clients and industry partners to drive growth
- Contributed to industry events and trade shows to showcase products and gather industry intelligence
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills
- Built relationships with customers and community to establish long-term business growth
- Negotiated client contracts and agreements to cultivate profitable business transactions
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Managed accounts to retain existing relationships and grow share of business
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Implemented systems and procedures to increase sales
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Compiled and analyzed data to determine approaches to improve sales and performance
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Prepared sales presentations for clients showing success and credibility of products
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Directed sales support staff in administrative tasks to help sales reps close deals
- Organized promotional events and interacted with community to increase sales volume
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Communicated product quality and market comparisons by creating sales presentations
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Managed revenue models, process flows, operations support and customer engagement strategies
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Facilitated business by implementing practical networking techniques
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
- Developed compelling presentation decks to gain approval for ideas and communicate results
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives
Clinical Liaison
Select Rehabilitation Hospital
06.2013 - 05.2016
- Strategically planned methods to achieve operational goals and targets
- Continually maintained and improved the company's reputation and positive image in the markets served
- Encouraged creative thinking, problem-solving, and empowerment as part of the facility management group to improve morale and teamwork
- Routinely collaborated with department managers to correct problems and improve services
- Facilitated an ongoing assessment of patient/family needs
- Cooperated and communicated effectively with physicians
- Closely collaborated with the management team to continually improve knowledge, skills, and performance based on feedback and self-identified professional developmental needs
- Created and maintained daily, weekly, monthly, and quarterly reports
- Developed and achieved new patient referrals and growth goals
- Verifying insurance benefits, submitting medical documentation
- Reviewing medical records
- Cooperated and communicated effectively with physicians
- Drive prospects through to contract award (including identifying new customers and markets, developing approaches to the market, identifying prospects, proposal preparation, etc.)
- Generating new leads, and closing new leads to meet or exceed conversion rates
- Develop marketing strategy, manage, client account managers
- Hardworking and driven healthcare sales representative
- Consistently exceeds company and personal sales goals
- Results-driven, compassionate, adaptable, creative marketing professional
- Enthusiastic leader with diverse background in sales, marketing, and healthcare
- Aptitude to obtain peak levels of performance that trigger extraordinary results.
Director of Business Development
Continuum Rehabilitation Hospital
06.2012 - 06.2013
- Drive prospects through to contract award (including identifying new customers and markets, developing approaches to market, identifying prospects, proposal preparation, etc.)
- Generating new leads, closing new leads to meet or exceed conversation rates
- Develop marketing strategy, manage, client account managers
- Hard working and driven healthcare sales representative
- Consistently exceeds company and personal sales goals
- Results-driven, compassionate, adaptable, creative marketing professional
- Enthusiastic leader with diverse background in sales, marketing, and healthcare
- Aptitude to obtain peak levels of performance that trigger extraordinary results
- Skillfully Developed Departmental goals, objectives, standards of performance, policies and procedures
- Organized department in accordance with administrative guidelines
- Led planning and achievement of goals consistent with company mission and philosophy
- Recruited, hired, trained and coached on average of 66 new employees per year
- Interpreted and communicated new or revised policies to staff
- Established and oversaw implementation of effective budgeting and accounting system that improved efficiency and reduced cost
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork
- Led facility management of staff and consultants in producing business plan that focused on all aspect of facility operations, including setting priorities and job assignments
- Reviewed customer survey information to prioritize areas of improvement
- Routinely collaborated with department managers to correct problems and improve services
- Assisted in resolving and satisfying client request and internal operational issues
- Established standards for selection, promotion, and termination of staff
- Identified processes improvements in day-to-day functioning of department
- Administered job knowledge assessments and competency testing for certification level training
- Facilitated on-going assessment of patient/family needs
- Developed and achieved new client referrals and growth goals
- Cooperated and communicated effectively with physicians
- Created and maintained daily, weekly, monthly, and quarterly reports
- Admission Coordinator coverage, responsible for incoming referrals
- Verifying insurance benefits, submitting medical documentation
- Reviewing medical records
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
- Leveraged industry trends and competitive analysis to improve customer relationship building
- Negotiated, prepared, and signed contracts with clients
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits
- Compiled product and customer data to generate informed profit projections
- Led change and transformation across business areas to deliver benefits and align company resources
- Established and maintained highly effective relationships with clients and industry partners to drive growth
- Implemented innovative business development strategies to increase customer base and expand market share
- Communicated directly with customers and partners to build strong business networks and relationships
- Identified business development challenges and customer concerns for proactive resolution
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success
- Collaborated with sales and marketing departments to support client acquisition
- Contributed to industry events and trade shows to showcase products and gather industry intelligence
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments
- Negotiated client contracts and agreements to cultivate profitable business transactions
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Managed accounts to retain existing relationships and grow share of business
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Implemented systems and procedures to increase sales
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Compiled and analyzed data to determine approaches to improve sales and performance
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Prepared sales presentations for clients showing success and credibility of products
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Directed sales support staff in administrative tasks to help sales reps close deals
- Organized promotional events and interacted with community to increase sales volume
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Communicated product quality and market comparisons by creating sales presentations
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Managed revenue models, process flows, operations support and customer engagement strategies
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Facilitated business by implementing practical networking techniques
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
- Developed compelling presentation decks to gain approval for ideas and communicate results
Director of Clinical Liaison
The Woodlands Healthcare Center
02.2010 - 06.2012
- Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures
- Developed and achieved patient referral, and growth goals
- Strategically planned methods to achieve operational goals and targets
- Cooperated and communicated effectively with physicians
- Created and maintained daily, weekly, monthly, and quarterly reports
- Admission Coordinator coverage, responsible for incoming referrals
- Verifying insurance benefits, submitting medical documentation
- Reviewing medical records
- Continually maintained and improved the company's reputation and positive image in the markets served
- Reviewed customer survey information to prioritize areas of improvement
- Routinely collaborated with department managers to correct problems and improve services
- Facilitated an ongoing assessment of patient/family needs and implementation of an interdisciplinary team care plan
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs
- Participated in facility surveys and inspections made by authorized governmental agencies
- Confirmed accurate completion of forms/reports for the admission, transfer, and/or discharge of each resident
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
- Drive prospects through to contract award (including identifying new customers and markets, developing approaches to the market, identifying prospects, proposal preparation, etc.)
- Generating new leads, and closing new leads to meet or exceed conversion rates
- Develop marketing strategy, manage, client account managers
- Hardworking and driven healthcare sales representative
- Consistently exceeds company and personal sales goals
- Results-driven, compassionate, adaptable, creative marketing professional
- Enthusiastic leader with diverse background in sales, marketing, and healthcare
- Aptitude to obtain peak levels of performance that trigger extraordinary results.
- Collected data about patient care problems and prepared reports
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions
- Responded to and investigated complaints and concerns of patients
- Evaluated patient satisfaction and made suggestions for changes or improvements
- Educated health care professionals on ways to humanize patients' experiences
- Verified patient insurance eligibility and entered patient information into system
- Answered incoming calls, scheduled appointments and filed medical records
- Provided excellent customer service to patients and medical staff
- Greeted and assisted patients with check-in procedures
- Facilitated communication between patients and various departments and staff
- Followed document protocols to safeguard confidentiality of patient records
- Trained new staff on filing, phone etiquette and other office duties
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Responded to inquiries by directing calls to appropriate personnel
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Engaged with patients to provide critical information
- Helped address client complaints through timely corrective actions and appropriate referrals
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Resolved customer complaints using established follow-up procedures
- Delivered support to medical staff in completion of patient paperwork
- Organized patient records and database to facilitate information storage and retrieval
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Recommended service improvements to minimize recurring patient issues and complaints
- Taught patients and families to use at-home medical equipment
Education
Bachelor's Degree BBA - Business Administration/Healthcare/Marketing
American InterContinental University
Schaumburg, IL10.2021
Associate of Science - Practical Nursing
Centura College
Chesapeake, VA04.1987
Skills
- Leadership skills
- Management skills
- Exceptional communication skills
- MS Windows proficient
- Strategic sales knowledge
- Goal-oriented
- Detail-oriented
- Exceptional time management skills
- Excellent work ethic
- Excellent multi-tasking ability
- Enhanced marketing exposure through effective website content, marketing material, and direct correspondence with potential clients
- Evaluated market trends and recommended marketing budget allocations to top management
- Directed hiring, training, and performance evaluations for marketing and sales staff and supervised their daily activities
- Cultivates nurtures, and maintains long-term customer relationships to boost sales and grow brand visibility
- Over 15 years' experience with managing, hiring, coaching, and training between 25-50 employees
- Proficient with CRM systems
- Strategic Selling
- Prospecting and Cold Calling
- Vendor Management
- Account and Territory Management
- Revenue and Profit Maximization
- Budget Forecasting
- Marketing Strategies
- Cross-Functional Collaboration
- Analytical Problem Solver
- Corporate Budgeting
- Critical and Creative Thinking
- Team Leadership
- Proposal Development
- MS Office
- Microsoft Word
- Calm Under Pressure
- Teamwork and Collaboration
- Verbal Communication
- Task Prioritization
- Cultural Awareness
- Critical Thinking
- Problem-Solving
- Self-Directed
- Data Entry
- Relationship Building
- Interpersonal Communication
- Decision-Making
- Written Communication
- Analytical and Critical Thinking
- Excellent Communication
- Attention to Detail
- Flexible and Adaptable
- Team building
- Clerical Support
- Recordkeeping
- Dependable and Responsible
- Analytical Thinking
Timeline
Clinical Hospice Liaison
Silverado Hospice
05.2023 - Current
Hospice Clinical Liaison
New Century Hospice
08.2022 - 05.2023
Director of Business Development
Highlands Guest Care Center
08.2021 - 08.2022
Lead Clinical Navigator
Post-Acute Medical Rehabilitation
08.2020 - 08.2021
LVN Clinical Care Coordinator
Physicians Choice Infusion Pharmacy
01.2020 - 06.2020
Director of Business Development
iCare Rehabilitation Hospital
05.2016 - 06.2019
Clinical Liaison
Select Rehabilitation Hospital
06.2013 - 05.2016
Director of Business Development
Continuum Rehabilitation Hospital
06.2012 - 06.2013
Director of Clinical Liaison
The Woodlands Healthcare Center
02.2010 - 06.2012
Bachelor's Degree BBA - Business Administration/Healthcare/Marketing
American InterContinental University
Associate of Science - Practical Nursing
Centura College
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