Sky Lee Kersey
Lithonia,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail/customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Parking Assistant
Goergia State University Housing
08.2024 - Current
- Assisted in reducing parking-related accidents by vigilantly monitoring the lot for potential hazards and promptly addressing them.
- Continuously worked to improve personal knowledge and skills related to effective parking management practices, sharing insights and learnings with team members for overall improvement of services offered.
- assessed potential conflicts between patrons in a diplomatic manner, maintaining an atmosphere of respect and cooperation within the lot.
Sales Associate
Lisa Young
05.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
DTLR
08.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Volunteer
FBLA
10.2021 - 04.2023
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Intern
DeKalb Virtual Career Academy
06.2022 - 07.2022
- The DeKalb Virtual Career Academy is a partnership between WorkSource DeKalb, DeKalb County School District, and Georgia Piedmont Technical College. WorkSource DeKalb is an EEO/M/F/D/V employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05-2028
High School Diploma -
Arabia Mountain High School
Lithonia, GA05.2024
Skills
- Intermediate level with JavaScript, C and Python computer coding language
- Familiarity with processing software and POS systems
- Communication skills
- Critical thinking skills
- Interpersonal skills
- Customer Service
- Problem-solving
- Time management
- Fast learning
- Organization
- Honesty
- Active Listening
- Patience
- Collaboration
- Attention to detail
- Documentation
- Telephone Etiquette
- Leadership
- Team Work
- Patience and tact
Certification
- CPR Certification - American Heart Association.
Timeline
Parking Assistant
Goergia State University Housing
08.2024 - Current
Sales Associate
Lisa Young
05.2024 - 07.2024
Sales Associate
DTLR
08.2023 - 04.2024
Intern
DeKalb Virtual Career Academy
06.2022 - 07.2022
Volunteer
FBLA
10.2021 - 04.2023
Bachelor of Science - Psychology
Georgia State University
High School Diploma -
Arabia Mountain High School
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