Skylee Llewelyn
West Valley City,UT
Summary
Experienced in emergency communication systems and crisis intervention. Skilled at utilizing advanced problem-solving techniques to effectively manage complex situations. Demonstrates a proven track record of maintaining composure and delivering accurate information in high-stress environments.
Overview
8
8
years of professional experience
Work History
Emergency Medical Dispatcher
Gold Cross Ambulance
08.2022 - Current
- EMD certified through the International Academies of Emergency Dispatch (IAED)
- ProQA (EMD)
- Medical Terminology
- Job responsibilities include answering phone calls from patients, hospitals, emergency medical flight companies, and other emergency medical companies such as the SLC Fire Department and Valley Emergency Communication Center (VECC)
- Dispatch on 911 calls in Salt Lake City as well as inter-facility transfers and evaluations within Salt Lake County
- Communicate with field crews via radio and paging systems while monitoring their location for timely arrival
- Maintains a high level of situational awareness throughout each shift, keeping colleagues informed of ongoing incidents and potential impacts on resource availability.
- Maximizes operational efficiency by maintaining all necessary certifications required for effective emergency communication management within regulatory guidelines.
- Collaborates with other emergency service providers (i.e. SLC PD/FD, VECC) for coordinated response efforts during major incidents.
- Ensures seamless shift transitions through thorough documentation updates at changeovers, minimizing potential miscommunications or gaps in coverage.
- Provides compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
- Communicates pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Independent Business Owner, Barber/Stylist
Skylee's Chop Shop
04.2022 - 12.2024
- Quickbooks Self Employed
- Square Appointments
- Social Media Management (Instagram/Facebook)
- Marketing/Branding
- Budgeting/Financial Management
- Promoted business via social media to generate leads and maximize brand identity.
- Established a solid online presence through engaging social media content and responsive website design to reach a wider audience base effectively.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Consistently received positive performance reviews from guests.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Store Manager, Barber/Stylist
GOAT haircuts
02.2021 - 04.2022
- Inventory
- Scheduling
- Time Management (Efficiency)
- Hiring/Training
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed 12 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Financial Services Specialist
Western Governors University
01.2019 - 01.2020
- FAFSA Support
- Student Loan Eligibility and Disbursements
- Grants/Scholarship Eligibility and Disbursements
- SAP (Satisfactory Academic Progress) Analysis
- Call Center Environment
- Monitored student loan statuses, helped students understand their loan eligibility, helped them complete their loan requirements, and went over any account issues they had while providing the most exceptional customer service experience possible
- Facilitated timely disbursement of funds to eligible students by closely monitoring award status, compliance, and enrollment changes.
- Evaluated student appeals for reconsideration of their financial aid eligibility based on extenuating circumstances or special conditions.
- Provided expert guidance to students and families regarding loan repayment options, debt management, and financial planning strategies.
Customer Service Representative
Ashley Furniture HomeStore
08.2017 - 12.2018
- Customer Service
- Payment Processing
- Cash Balancing
- Filing and Organization
- Salesforce/CRM
- Office duties defined as but not limited to checking orders for accuracy, handling protection plan inquiries, payment processing, and cash balancing
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
Education
Cosmetology/Barbering License - Cosmetology/Barbering
Paul Mitchell the School
Salt Lake City, UT01.2020
High School Diploma -
Jordan High School
Sandy, UT06-2017
Skills
- Account Management/Reconciliation
- Credit Analysis
- Microsoft 365 (Word, Office, Outlook, Excel)
- QuickBooks
- Customer Service/Support
- Strong Verbal and Written Communication
- Live Chat/Email/SMS Support
- Financial Services
- Accounting
- Salesforce/CRM
- Accuracy and Precision
- Problem-Solving
- Time Management
- Critical Thinking
- Organizational Skills
- Team Leadership and Collaboration
- Situational Awareness
- Data Entry
- Conflict Resolution
- Adaptability
Timeline
Emergency Medical Dispatcher
Gold Cross Ambulance
08.2022 - Current
Independent Business Owner, Barber/Stylist
Skylee's Chop Shop
04.2022 - 12.2024
Store Manager, Barber/Stylist
GOAT haircuts
02.2021 - 04.2022
Financial Services Specialist
Western Governors University
01.2019 - 01.2020
Customer Service Representative
Ashley Furniture HomeStore
08.2017 - 12.2018
Cosmetology/Barbering License - Cosmetology/Barbering
Paul Mitchell the School
High School Diploma -
Jordan High School
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