Summary
Overview
Work History
Education
Skills
Timeline
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Skylene Alvarez

Columbus

Summary

Dynamic professional with extensive experience at Topgolf, excelling in customer service and team training. Demonstrated ability to handle high-volume events with strong multitasking and clear communication skills. Proven track record in enhancing guest satisfaction and streamlining operations, contributing to performance improvement and operational excellence.

Overview

3
3
years of professional experience

Work History

Bartender

Topgolf
08.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Shift Lead

Topgolf
02.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.

Event Ambassador

TopGolf
03.2023 - Current
  • Managed registration tables, ensuring accurate data collection and efficient check-in processes for attendees.
  • Developed strong relationships with attendees by engaging in meaningful conversations and providing personalized assistance when needed.
  • Supported fellow Event Ambassadors in their roles, fostering a positive team environment and ensuring seamless collaboration.
  • Efficiently managed crowd control measures in high-traffic areas of events, enhancing overall attendee experience.

Bay Host

Topgolf
04.2022 - Current
  • Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
  • Answered guest questions with responses about menu, promotions and specials.
  • Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.

Education

Certificate - Corporate Event Planner

Lovegevity University
Roseville, CA
11.2024

High School Diploma -

Bucyrus High School
Bucyrus, OH
06.2020

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Engaging personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Payment processing
  • Complex Problem-solving
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Professional appearance
  • Alcohol awareness
  • Team training and development
  • New hire training
  • Performance improvement

Timeline

Bartender

Topgolf
08.2024 - Current

Event Ambassador

TopGolf
03.2023 - Current

Shift Lead

Topgolf
02.2023 - Current

Bay Host

Topgolf
04.2022 - Current

Certificate - Corporate Event Planner

Lovegevity University

High School Diploma -

Bucyrus High School

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Skylene Alvarez