Hi, I’m
Skylene Montoya
Clayton,NM
Summary
Dedicated team player with strong organizational skills. Excels at prioritizing tasks and efficiently managing time to consistently meet and exceed service goals. Committed to continuous learning and thrives in fast-paced environments, always ready to adapt to new challenges.
Overview
8
years of professional experience
Work History
Russel’s Truck Stop Restaurant
Waitress Supervisor
02.2014 - 01.2017
Job overview
- Supervising shifts
- Training new and current employees
- Maximizing customer satisfaction and responding to customer complaints
- Creating schedules
- Tracking employee work hours and recording payroll data
- Appraising staff performance and providing feedback
- Interviewing and recruiting new employees
- Managing daily front of restaurant operations
- Ensuring all cashouts are completed correctly at the end of the day
- Maintaining safety and food quality standards
- Managing inventory
- Create reports on weekly, monthly, and annual revenues and expenses
- Controlling operational costs and finding ways to reduce waste
- Reviewing product quality and researching new vendors
- Finding creative solutions when issues arise
Sonic
Shift Supervisor
01.2017 - 06.2017
Job overview
- Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill) Trained all Drive Thru employees as assigned to meet operational standards
- Assist with new employee orientation and training
- Comply with all company policies, procedures, and operational standards
- Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing
- Most Importantly customers service excellence
TootN’Totum
Customer Service Cashier
11.2021 - 02.2022
Job overview
- Having good people skills
- Operated cash registers to process payments for goods and services
- Made product recommendations or services to customers based on their needs and preferences
- Resolved customer complaints in a professional manner.
Education
Western New Mexico UniversitySilver City, NM
Bachelor of Social Work
University Overview
Status: Currently Enrolled
Aztec Home SchoolingAlbuquerque, NM
High School Diploma
11.2017
Skills
- Excellent Customer Service
- Management Skills
- Leadership Skills
- Dedicated & Responsible
Timeline
Customer Service Cashier
TootN’Totum
11.2021 - 02.2022
Shift Supervisor
Sonic
01.2017 - 06.2017
Waitress Supervisor
Russel’s Truck Stop Restaurant
02.2014 - 01.2017
Western New Mexico University
Bachelor of Social Work
Aztec Home Schooling
High School Diploma
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