Skyler Ahern

• Analyzed client needs to increase sales effectiveness.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Facilitated hiring, coaching, and guidance for incoming team members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Developed sales associates' expertise in product features, upselling strategies, and customer engagement methods.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Enhanced store revenue through creative marketing initiatives.
• Monitored employee attendance and punctuality, resolving recurring issues promptly.

• Maintained visual appeal to attract customer engagement.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Administered returns, exchanges, and refunds according to store regulations.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and creating repeat customers.
• Engaged with customers to effectively build lasting relations.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Collaborated with fellow team members to achieve daily sales.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Increased customer loyalty with personalized shopping experiences and attentive service.

I greeted and assisted customers in finding the products they were looking for or that suited their needs the best.

Facilitated customer satisfaction by guiding appropriate equipment choices in gaming and digital imaging.

Gained practical knowledge in handling diverse guest needs efficiently.