SKYLER ALDAZ
Fresno,CA
Summary
Offering over 6 years of management level experience in retail operations, admin support, sales and leadership. Recruits, trains, develops and manages team of store associates and assistant managers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Operations Manager/Store Manager in Training
CVS Pharmacy
11.2022 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Executed merchandising strategies to support store sales growth.
- Oversaw financial management, budget management, accounting and payroll activities.
Support Lead Admin
SPIN Skinny Labs inc
01.2021 - 12.2022
- Utilized multiple proprietary backend systems for Spin mobility
- Responded to all customer support inquiries through ticketing systems Zendesk and Salesforce
- Answering phones and cold calling through call systems Aircall and Five9
- Processing customer payments and refunds through Stripe and Adyen
- Creating help desk articles and canned responses
- Delegating relocation and repair requests to our ground operations teams across the country and over seas
- Engaged with product and engineering teams with technical support issues and app bugs using Jira
Assistant Manager
Trader Joes Company
05.2014 - 01.2021
- Providing excellent customer service care by responding to requests, assisting with product selection and handling order functions
- Section Lead
- Calculated and precise order totals, updated accounts and maintained detailed records for inventory management
- Extensive knowledge of products and services
- Trained new personnel regarding company operations, policies, services and values
- Increased efficiency and performance by monitoring team members productivity and providing constructive feedback
- Reconciled cash drawers and safe deposits accounting for errors and resolving discrepancies.
Education
Associate of General Studies -
Clovis Community College
Clovis, CA04.2016
Skills
- Management Experience
- Team Building and Leadership
- Staff education and training
- Proficient in computer skills and multiple operating systems
- Data entry
- Typing 80wpm
- Bank and Safe Deposits
- Order fulfillment
- Cash Management
- Sales and product expertise
- Effective communication skills
- Multitasking and Organization
Additional Information
Professional References
Luis Guerra - Director of Support, SPIN - (510) 847-9552
Daniel Maaza - Manager, Trader Joes - (559) 304-4250
Sergio Duenas - Lead Admin, SPIN - (510) 303-8635
Timeline
Operations Manager/Store Manager in Training
CVS Pharmacy
11.2022 - Current
Support Lead Admin
SPIN Skinny Labs inc
01.2021 - 12.2022
Assistant Manager
Trader Joes Company
05.2014 - 01.2021
Associate of General Studies -
Clovis Community College
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