Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skyler Bell

Peoria,IL

Summary

Proven Service Manager at Car-X Tire & Auto, adept in customer service management and team leadership. Enhanced customer retention by professionally resolving complaints and training staff, ensuring high-quality service. Skilled in multitasking, critical thinking, and maintaining safety protocols. Achieved significant improvements in service efficiency and staff skill development. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Service Manager

Car-X Tire & Auto
02.2018 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Grocery Stocker

Walmart
05.2016 - 02.2018
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
  • Answered customer questions and provided detailed product information.
  • Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
  • Checked aisles for spills to complete quick clean-up.
  • Greeted customers and directed to requested products.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Facilitated timely product rotation, ensuring freshness and minimizing waste.

Education

GED -

Peoria Notre Dame
Peoria, IL
05.2015

Skills

Positive Attitude

Team Leadership

Multitasking and Organization

Problem-Solving

Customer Service

Critical Thinking

Reliable and Responsible

Employee Training and Development

Customer Service Management

Time Management

Goal-Oriented

Goal Setting

Timeline

Service Manager

Car-X Tire & Auto
02.2018 - Current

Grocery Stocker

Walmart
05.2016 - 02.2018

GED -

Peoria Notre Dame

Similar Profiles

CREATE PROFILE
Skyler Bell