Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skyler Berney

White Lake

Summary

Dynamic retail leader with a proven track record at Kendra Scott, excelling in store operations and team management. Adept at enhancing customer satisfaction through exceptional service and effective training. Recognized for boosting sales through strategic task delegation and maintaining a visually appealing environment, ensuring a seamless shopping experience.

Energetic and dependable individual with strong leadership skills and knack for fostering positive team dynamics. In-depth understanding of retail operations coupled with proficiency in inventory management and customer service. Dedicated to driving sales performance and ensuring efficient, customer-focused environment.

Overview

4
4
years of professional experience

Work History

Key Holder Manager

Kendra Scott
02.2024 - Current


  • Accepted and processed customer returns.
  • Managed daily operations efficiently, including opening and closing procedures, and cash handling,
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Motivated a team on how they can reach their goals
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Opened inventory boxes and restocked shelves.
  • Monitored store KPIs closely, identifying trends and implementing necessary adjustments to drive success.
  • Adapted store layout according to changing seasons or promotional events, maximizing visual impact for enhanced sales results.
  • Enhanced store sales by effectively managing staff and implementing targeted promotional campaigns.
  • Mentored junior employees by sharing knowledge about best practices in retail management.
  • Boosted overall team performance with regular coaching sessions, addressing individual strengths and areas for improvement.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Booked parties to have in store.
  • Outreached to clients weekly about hosting a party.
  • Hosted parties.

Educator

Lululemon
09.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Sterilization Dental Assistant

Hersh-Beattie-Isenberg Orthodontics
06.2021 - 12.2021
  • Implemented an efficient tracking system for sterilization cycles, enhancing overall office productivity.
  • Contributed to high-quality patient care by consistently providing sanitized instruments for each procedure.
  • Assisted in maintaining accurate records of all sterilized equipment, supporting seamless office operations.
  • Promoted a clean and organized workspace, contributing to a professional atmosphere in the dental office.
  • Enhanced patient safety by diligently sterilizing dental instruments and equipment.
  • Followed established infection control protocols, helping maintain a safe working environment for staff and patients alike.
  • Minimized cross-contamination risks by implementing strict protocols for instrument handling and storage.
  • Maintained a sterile environment for dental procedures, reducing the risk of infection.
  • Ensured compliance with OSHA regulations by staying up-to-date on industry standards for sterilization practices.
  • Developed effective communication skills while interacting with both clinical staff and patients to address any concerns related to sterilization processes or equipment usage promptly.
  • Prepared exam rooms for patients, ensuring all necessary tools were properly sterilized and ready for use.
  • Demonstrated attention to detail when inspecting and assembling dental instrument kits for each procedure, contributing to smooth dental operations.
  • Collaborated with dental team members to streamline instrument processing and preparation routines.
  • Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.

Education

Bachelor of Arts And Science - Psychology

Oakland University
Rochester, MI
08-2025

High School Diploma -

Waterford Kettering
Waterford, MI
06-2021

Skills

  • Store operations
  • Team management
  • Task delegation
  • Strong leadership
  • Customer service
  • Cash handling
  • Customer service management
  • Training and mentoring
  • Staff training and development
  • Team member development
  • Safety enforcement
  • Store maintenance

Timeline

Key Holder Manager

Kendra Scott
02.2024 - Current

Educator

Lululemon
09.2023 - 01.2024

Sterilization Dental Assistant

Hersh-Beattie-Isenberg Orthodontics
06.2021 - 12.2021

Bachelor of Arts And Science - Psychology

Oakland University

High School Diploma -

Waterford Kettering

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