Skyler Brown
Portland,OR
Summary
Accommodating employee with expertise in leading and developing successful teams in multiple industries. Proactive and professional team leader with track record of success in customer service, process improvements, and revenue generation. Offering 20 years of comprehensive experience in analyzing and resolving problems and motivating high-performing associates.
Overview
18
18
years of professional experience
Work History
Parts Consultant
Ron Tonkin Chevrolet
05.2022 - Current
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Collaborated with service technicians to ensure proper part usage for optimal vehicle performance.
- Cultivated lasting client relationships through excellent communication skills and consistent followups.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Assisted in training new team members, fostering a positive work environment for continued success.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Troubleshot issues, offering timely solutions to maintain customer trust and loyalty.
- Reduced order processing time with accurate data entry and prompt communication.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
Parts Counterperson
Capitol Toyota
01.2022 - 05.2022
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Assisted customers in finding appropriate parts promptly.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
Parts Support
Capitol Chevrolet
05.2021 - 01.2022
- Assisted co-workers in restocking and conducting inventory of store.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Completed cycle counts and monthly inventory.
- Checked packages and merchandise for damage and notified vendors.
- Verified documentation and condition of freight to assure quality standards were achieved.
Transaction Coordinator
Redfin
07.2019 - 04.2020
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Identified potential roadblocks in transactions proactively and communicated solutions to relevant parties swiftly.
- Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Conducted consistent follow-ups with clients to address any concerns or questions related to their transactions promptly.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
Real Estate Agent
Multiple Groups
01.2018 - 04.2020
- Advised clients on market conditions and property value for informed decision-making.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Prepared and presented contracts and other legal documents to clients.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Reviewed and executed confidential documents, contracts and disclosures.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Technical Trainer
Regional Multiple Listing Service
09.2018 - 06.2019
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Reduced new agent ramp-up time by designing a structured mentoring program that paired experienced staff members with newcomers.
- Facilitated virtual, in-person and blended learning sessions.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Enhanced agent technical skills by developing comprehensive training modules and hands-on workshops.
Munitions Systems Journeyman
United States Air Force
02.2006 - 01.2010
- Maintained accurate records of munitions stock levels, ensuring timely replenishment and preventing shortages.
- Conducted thorough pre-and post-mission checks on all equipment, ensuring maximum readiness for operational requirements.
- Assisted in troubleshooting technical issues related to ammunition storage facilities, helping maintain the integrity of stored assets.
- Participated in multiple large-scale exercises involving the rapid deployment of munitions assets, demonstrating exceptional teamwork and adaptability under pressure.
- Supervised personnel and offered extensive mentoring and training assistance.
- Handled inspection, inventory, and issuance of ammunition to teams of soldiers.
- Collaborated with other units to coordinate joint operations, ensuring smooth execution and mission success.
- Coordinated and distributed exposure and contamination control procedures.
- Reduced risk of accidents by conducting comprehensive training sessions for team members on proper handling techniques.
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Managed a diverse range of munitions assets, ensuring proper storage conditions and adherence to safety standards to minimize potential hazards.
Education
High School Diploma -
Sweet Home High School
Sweet Home, OR06.2004
Skills
- Analytical Skills
- Performance Tracking
- Attention to Detail
- Suggestive Selling
- Customer Needs Assessment
- Effective Communication
- Time management abilities
- Organizational Skills
- Problem-Solving
Timeline
Parts Consultant
Ron Tonkin Chevrolet
05.2022 - Current
Parts Counterperson
Capitol Toyota
01.2022 - 05.2022
Parts Support
Capitol Chevrolet
05.2021 - 01.2022
Transaction Coordinator
Redfin
07.2019 - 04.2020
Technical Trainer
Regional Multiple Listing Service
09.2018 - 06.2019
Real Estate Agent
Multiple Groups
01.2018 - 04.2020
Munitions Systems Journeyman
United States Air Force
02.2006 - 01.2010
High School Diploma -
Sweet Home High School
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