Summary
Overview
Work History
Education
Skills
Timeline
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Skyler Buggenhagen

Littleton,CO

Summary

Dedicated professional with extensive experience in logistics management and customer service. Known for exceptional communication and task management skills, consistently delivering high-quality logistical support and fostering strong client relationships to drive repeat business.

Overview

8
8
years of professional experience

Work History

Logistics Manager

Canyon Reo
01.2022 - Current
  • Provided exceptional logistical support for clients planning non-commercial Grand Canyon rafting trips.
  • Managed multi-department schedules and inventory.
  • Answered phone promptly and directed messages to appropriate team members.
  • Generated and managed a fully-customized trip planning checklist for up to 60 non-commercial river trips per year.
  • Developed strong relationships with clients, leading to improved customer satisfaction and return rate.
  • Generated trip invoice, packing list, and other planning documents using Microsoft Excel.
  • Assisted with clients' on-river emergencies via satellite communication, including direct contact with National Park Service.

Team Member

Cheyenne Mountain Zoo
05.2021 - 08.2021
  • Delivered exceptional customer service, ensuring satisfaction in fast-paced environment.
  • Operated point-of-sale system, accurately processing transactions and managing cash flow.
  • Resolved customer complaints promptly, maintaining positive dining experience.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Poured beer and wine for customers, upholding local liquor laws.

Team Leader

Sonics Drive In
05.2018 - 02.2021
  • Supervised daily operations to ensure high-quality customer service and efficient workflow.
  • Trained new team members on service protocols and operational procedures.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Managed drive-thru window operations efficiently.
  • Delivered orders to outdoor stalls in a timely manner in accordance with company standards.
  • Monitored daily cash flow, including checking in carhop's coin changers at end of shifts.

Education

Bachelor of Science - Psychology

Northern Arizona University
Flagstaff, AZ

High School Diploma -

Chatfield Senior High
Littleton, CO
05-2021

Skills

  • Logistics management
  • Multi-Tasking
  • Customer Service
  • Professional Writing
  • Task Management
  • Proficient in Microsoft Office

Timeline

Logistics Manager

Canyon Reo
01.2022 - Current

Team Member

Cheyenne Mountain Zoo
05.2021 - 08.2021

Team Leader

Sonics Drive In
05.2018 - 02.2021

Bachelor of Science - Psychology

Northern Arizona University

High School Diploma -

Chatfield Senior High
Skyler Buggenhagen