Skyler Coate
Roseburg,OR
Summary
Experienced in administrative and customer service roles, consistently delivering excellent support to clients and colleagues. Proven ability to effectively manage front desk operations and promptly resolve issues, ensuring high efficiency. Focused on fostering a collaborative environment and achieving positive outcomes through adaptability and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Associate
IHG Hotels & Resorts
04.2022 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Full Time Assistant Manager
rue21
04.2021 - 01.2022
- I was the full time assistant manager at Rue21
- I helped make and upload schedules, train employees, knew the in and outs of business
- I map out month to date, week to date, and quarter to date business for the store to ensure that we are meeting numbers and keeping everyone upbeat and happy to be a part of the team
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Third Key Manager
Claires
08.2020 - 04.2021
- I was a third key manager at Claire's
- I worked part time
- I opened and closed the store, was learning the business portion of the store
- Know how to navigate a planogram and learning all the in and outs of a business
- Very good with people!
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
Delivery Driver
Domino's
10.2018 - 08.2019
- Delivered product to people in a timely manner, answered phones, took orders, cooked food, and sanitation
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
Cashier
Kmart (Closed)
06.2018 - 09.2018
- Mainly working as a cashier, but did many jobs to help with the store closing
- Handling money, greeting people, answering phones, cleaning, and organizing
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Hostess
Sizzler
01.2017 - 03.2018
- Hostess, salad bar attendant, sanitation, answering phones, greeting people, and handling money
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Delivery Driver
Round Table Pizza
09.2016 - 01.2017
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Education
High school diploma -
Douglas High School
Winston, ORSkills
- Time management
- Cleaning proficiency
- Excellent sanitation skills
- Comfortable on phones
- Front Desk
- Delivery Driver Experience
- Cashiering
- Money Handling
- Customer service
- Planograms
- Host/Hostess
- Sales
- Merchandising
- Assistant Manager Experience
- Inventory Control
- Loss prevention
- Medical terminology
- Organizational skills
- Problem-solving skills
- Verbal and written communication
- Scheduling appointments
- Hospitality services
- Confidentiality handling
Certification
- Driver's License, Valid
- Food Handler Certification, 09/01/20 to 09/01/22
- Bloodborne Pathogens Training, 09/01/20 to 09/01/22
- First Aid, 09/01/20 to 09/01/22
Additional Information
I have my driver's license and a reliable vehicle. I love people! I'm very friendly and kind, even in unpleasant situations. I have a lot of experience working with people. Quick learner. Eager to please and always looking to excel at anything I do! However, my true passion is children! I want to work towards being a teacher for small children.
Assessments
Project timeline management, Proficient, 03/01/21
Personal Information
Authorized To Work: US
Timeline
Front Desk Associate
IHG Hotels & Resorts
04.2022 - Current
Full Time Assistant Manager
rue21
04.2021 - 01.2022
Third Key Manager
Claires
08.2020 - 04.2021
Delivery Driver
Domino's
10.2018 - 08.2019
Cashier
Kmart (Closed)
06.2018 - 09.2018
Hostess
Sizzler
01.2017 - 03.2018
Delivery Driver
Round Table Pizza
09.2016 - 01.2017
- Driver's License, Valid
- Food Handler Certification, 09/01/20 to 09/01/22
- Bloodborne Pathogens Training, 09/01/20 to 09/01/22
- First Aid, 09/01/20 to 09/01/22
High school diploma -
Douglas High School
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