Skyler Corte-Real
Danbury,United States
Summary
I am writing to apply for career opportunities in Customer Service/Administration. I graduated from High School in 2017. While in school and after graduation, I have worked in a variety of customer service roles. I recognized the critical importance of service excellence in a competitive market. Given this fact, I provide a positive customer experience to earn/retain their loyalty and to contribute to business growth. My greatest asset is my personal value system, which includes reliability, dedication, job excellence and accountability for assigned tasks.
Overview
7
7
years of professional experience
Work History
Chocolatier
Bridgewater Chocolate
09.2016 - 10.2019
- Produced food products of desired flavors, textures, colors and bouquets by properly interpreting and following established recipes and procedures.
- Selected, measured and weighed ingredients in specified amounts.
- Monitored equipment operation and made timely adjustments to achieve desired product quality and consistency.
- Filled processing containers, including kettles, pressure cookers and vats with various ingredients in preparation for mixing.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
- Used paddles and agitators in large vats to heat, mix and blend ingredients.
- Removed final products, packaged in designated containers and prepared items for shipment or further processing.
- Contributed to positive work environment for all staff members through active listening and effective communication.
Retail Sales Associate
Piercing Pagoda
07.2018 - 01.2019
- Followed corporate procedures to maintain company and customer data confidentiality.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Sold jewelry and made sale goals for the day
- Performed piercings
- Great customer service
Doggy Daycare Watcher
Wags Doggie Daycamp & Boarding, City
06.2019 - 10.2019
- Walked animals outside for potty breaks 5-6 times per shift to avoid accidents in play areas and on bedding.
- Bathed, dried and groomed over 5 animals each day.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Maintained clean and orderly play yards, kennels and cages.
- Fed and made sure water for every animal on regular schedule.
- Identified animal health concerns and discussed problems with owners.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
Retail Sales Associate/ Assistant Manager
Bridgewater Chocolate
10.2019 - 10.2022
- Achieved sales goals and business objectives by motivating staff and promoting New chocolate products.
- Answered daily phone calls to resolve Shipping questions for customers efficiently.
- Daily banking needs and make deposits.
- Place orders into the factory weekly
- Once received at the store add to the stores inventory list
- Fill all store front displays and make sure the bulk bar was clean organized and filled
- Handled changing the stores floor plan and displays seasonallyCustomized gift baskets for customers.Trained all new employees.Proficient in using the POS system Square and Shopify
Customer Service Agent/ Collections Agent
Sensible Auto Lending
12.2022 - Current
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adapted to new applications and maintained knowledge of current technologies.
- Take inbound and outbound calls, approximately 300 calls a day
- Collect money from customers who are behind on bills also help them understand why.
- Conducted training to new employees
Education
High School Diploma -
Danbury High School
Danbury, CT06.2017
Skills
- Customer service
- Front desk
- Packaging
- Cash
- Inventory oversight
- Staff training
- Machinery operation
- Food safety protocols
- Communications
- Organization
- Team building
- Active Learning
- Critical Thinking
Timeline
Customer Service Agent/ Collections Agent
Sensible Auto Lending
12.2022 - Current
Retail Sales Associate/ Assistant Manager
Bridgewater Chocolate
10.2019 - 10.2022
Doggy Daycare Watcher
Wags Doggie Daycamp & Boarding, City
06.2019 - 10.2019
Retail Sales Associate
Piercing Pagoda
07.2018 - 01.2019
Chocolatier
Bridgewater Chocolate
09.2016 - 10.2019
High School Diploma -
Danbury High School
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