Summary
Overview
Work History
Skills
Timeline

Skyler Cottrell

Fairborn,OH

Summary

Results-oriented professional with experience in retail management, customer service, operations, and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

9
9
years of professional experience

Work History

Interim District Leader

American Eagle Outfitters, Inc
12.2022 - Current
  • Supervised 15 locations to enforce high-quality standards of operation.
  • Enhanced district performance by implementing data-driven strategies and streamlining processes.
  • Implemented data analysis tools to identify areas of improvement and track progress toward goals.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Developed and executed comprehensive training programs for new store managers.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Developed strategic plans to guide long-term vision-setting and operational improvements.

Store Leader

American Eagle Outfitters, Inc
06.2022 - Current
  • Ran multiple locations simultaneous, for a period of time, driving consistent store results.
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Managed compensation allocation for part-time and full-time associates to continually drive profitability.
  • Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
  • Improved employee retention rates through fostering supportive work culture that promoted growth opportunities.
  • Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
  • Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
  • Achieved sales targets consistently by motivating team members and creating a positive work environment.

Assistant Store Leader

Kroger
03.2020 - 06.2022
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Supervised over 400 store associates in conjunction with supervising daily operations by directing customer service, inventory and sales operations.
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
  • Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
  • Monitored KPIs regularly, identifying areas of improvement and implementing effective solutions.

Store Leader

Hollister.Co
06.2015 - 03.2020
  • Collaboration with district leader and lead district when needed.
  • Store leader at multiple stores throughout the district in Indiana and Ohio.
  • Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Controlled costs consistently to effectively eliminate waste and increase profits.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Answered questions about store policies and addressed customer concerns.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Enhanced employee performance by conducting regular training sessions and providing constructive feedback.

Skills

  • Store operations
  • Team Building and Leadership
  • Loss Prevention
  • Conflict Resolution
  • Operations Management
  • Recruitment
  • Multitasking and Organization
  • KPI Tracking
  • Customer Service
  • Community Engagement
  • Data Analysis
  • Inventory Management

Timeline

Interim District Leader - American Eagle Outfitters, Inc
12.2022 - Current
Store Leader - American Eagle Outfitters, Inc
06.2022 - Current
Assistant Store Leader - Kroger
03.2020 - 06.2022
Store Leader - Hollister.Co
06.2015 - 03.2020
Skyler Cottrell