Skyler Croghan
Meridian ID,USA
Summary
Skilled team player with strong background in stressful environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Sales professional experienced in building relationships and retaining top accounts. Offers skills in customer service, knowledge of market trends and background in upselling. Looking to put knowledge and abilities to good use in sales position focused on market penetration. Hardworking employee enthusiastic about learning Sales or Customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
SC
05.2016
- Washed, peeled, and cut fruits and vegetables to prepare for customer consumption
- Oversaw menu changes to maintain reputation of restaurant in producing exciting dishes defining exquisite level of cuisine available in city
- Created new recipes and developed pricing structures to meet financial targets
- Kept staff working efficiently and productively to achieve total guest satisfaction
- Planned, organized, and supervised daily culinary operation of restaurant and catering services.
Customer Service Representative
TruGreen Lawn Care
Meridian , Idaho
04.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Sought ways to improve processes and services provided.
Phone Banker
WAFD
Boise , ID
01.2021 - 03.2022
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Sales Agent
Sykes Enterprises
Boise , ID
05.2020 - 02.2021
- Handled customer situations by making amicable decisions for customers and company
- Identified customer needs by reviewing account information and conducting needs assessments
- Exceeded monthly sales goals by 5%.
Head Sushi Chef
Mikasa
Tracy , CA
10.2017 - 11.2019
- Ordered produce, fish, and ingredients from various vendors to increase quality and cut costs
- Estimated daily food consumption to meet customer demands
- Prepared multiple types of vegetables and fish to create artistic rolls, sashimi, and sushi for guests
- Confirmed freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Manager Assistant
Dickey's Barbecue Pit
Tracy , CA
04.2015 - 06.2017
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Coordinated work handoffs and schedules with other Shift Managers.
Animal Shelter
Dublin , CA
01.2014 - 05.2014
- Cleaned animal cages
- Fed the animals
- Cleaned windows.
Education
High School Diploma -
Connecting Waters Charter
05.2013
Skills
- Excel Microsoft Powerpoint
- Microsoft Office Communications
- Organizational Skills MS Office
- Food Preparation Culinary Experience
- Typing Computer literacy
- VPN Certifications and Licenses
- Running restaurant with multiple employees
- Customer Service and Assistance
- Cash Counting
- Sales Representation
- Inside and Outside Sales
- Product Management and Pricing
- Product and Service Knowledge
- Digital Databases
- Microsoft PowerPoint
- Microsoft Access
- Google Docs
- Sales Generation
- Social Media Platforms
- Sales Expertise
- Consultative Selling Techniques
- Technological Knowledge
- Commission Sales
- Complex Problem-Solving
- Security Standards
- Quotas and Goals
- Credit and Debt Card Processing
- Inventory Control Processes
Accomplishments
- Team ranked #1 in Company for Sales in 2020.
- Supervised team of 11 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Representative
TruGreen Lawn Care
04.2022 - Current
Phone Banker
WAFD
01.2021 - 03.2022
Sales Agent
Sykes Enterprises
05.2020 - 02.2021
Head Sushi Chef
Mikasa
10.2017 - 11.2019
SC
05.2016
Manager Assistant
Dickey's Barbecue Pit
04.2015 - 06.2017
Animal Shelter
01.2014 - 05.2014
High School Diploma -
Connecting Waters Charter
Similar Profiles
Lador FadelLador Fadel
Office Cleaner at SCOffice Cleaner at SC
Gwendolyn Starling GuiceGwendolyn Starling Guice
Customer Service Advocate II at Blue Cross Blue Shield SC-South Carolina, SCCustomer Service Advocate II at Blue Cross Blue Shield SC-South Carolina, SC
Furman FortnerFurman Fortner
Instructional Technology Specialist/Content Creator at South Carolina Educational Television (SC PBS)Instructional Technology Specialist/Content Creator at South Carolina Educational Television (SC PBS)