Skyler Donahue
Sparks,Nevada
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Concierge and Caregiver
Cascades Of The Sierra
Sparks, NV
06.2023 - Current
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Maintained detailed records of services performed on clients.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained guest privacy and building reputation by keeping information confidential.
Cashier Assistant Manager
Burger King
Reno, Nevada
07.2017 - 04.2018
- Restocked supplies, removed trash and cleaned areas.
- Kept customer and food preparation areas clean and well-organized.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Answered customer questions and took orders.
- Completed opening, closing and shift change tasks by following company guidelines.
- Handled food safely to protect customers from cross-contamination or illness risks.
- Verified orders and bagged items for easy transport.
- Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
- Assisted with filling soft drinks and pouring coffee.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.
- Assisted manager in cleaning, securing and balancing daily funds and receipts.
- Restocked paper products and condiments at self-service areas during periods of downtime.
- Assisted managers with store opening and closing procedures.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
Crew Member
Popeye's Louisiana Kitchen
Reno, NV
09.2016 - 11.2016
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Interacted pleasantly with guests to deliver quality customer service.
- Served food quickly for positive guest experiences.
- Stocked shelves and cases with new or transferred items.
- Presented orders to guests within anticipated service times.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
- Verified orders and bagged items for easy transport.
- Maintained order of customer and crew member work areas.
- Processed payments and bagged items for customer check out.
Education
Bachelor of Arts - Psychology
University of Nevada, Reno
Reno, NV05.2025
Associate of Science - General Studies
Navarro College
Corsicana, Texas05.2023
High School Diploma -
Robert McQueen High School
Reno, Nevada06.2017
Skills
- Sound judgment
- Basic Spanish understanding
- Cross-functional team management
- Good work ethic
- Friendly, positive attitude
- Organization
Languages
Spanish
Limited
Slovenian
Elementary
English
Native/ Bilingual
French
Elementary
Hobbies
- Cooking
- Baking
- Writing
- Reading
- Crafts, such as sewing, arts, etc.
- Learning languages
- Gardening
Timeline
Concierge and Caregiver
Cascades Of The Sierra
06.2023 - Current
Cashier Assistant Manager
Burger King
07.2017 - 04.2018
Crew Member
Popeye's Louisiana Kitchen
09.2016 - 11.2016
Bachelor of Arts - Psychology
University of Nevada, Reno
Associate of Science - General Studies
Navarro College
High School Diploma -
Robert McQueen High School
Similar Profiles
Michelle PetieMichelle Petie
Memory Care Coordinator/Med Tech/Caregiver at Cascades Of The SierraMemory Care Coordinator/Med Tech/Caregiver at Cascades Of The Sierra
Moon ThompsonMoon Thompson
Nursing Assistant at Cascades of ChesterleyNursing Assistant at Cascades of Chesterley
Kevin FinkKevin Fink
Heavy Machine Operator at Cascades Containerboard PackagingHeavy Machine Operator at Cascades Containerboard Packaging