Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Boarding Manager
Boonville Animal Hospital
Bryan, TX
07.2023 - Current
Provided training to staff on proper animal handling techniques, safety protocols, and customer service standards.
Ensured that kennel areas were properly cleaned and sanitized between each use.
Conducted daily inspections of boarding facilities, equipment, and supplies to maintain safe conditions for animals.
Resolved customer inquiries and complaints requiring management-level escalation.
Resolved customer concerns in a timely manner while providing exceptional customer service.
Trained new employees on company policies, procedures, and job responsibilities.
Performed administrative tasks such as scheduling appointments, collecting payments, processing invoices, and preparing reports.
Maintained detailed records of all boarders including intake forms, vaccination records, health information, and payment details.
Coordinated with veterinarians to provide medical care for boarders when needed.
Reviewed inventory levels regularly to ensure adequate stock of food items, bedding materials.
Ensured that all client communication is handled professionally according to established procedures.
Horse Training
Ashley Scamardo
Caldwell, Texas
03.2023 - Current
Assisted with horse training activities such as groundwork exercises and riding lessons.
Supply constructive feedback to riders and owners as necessary.
Assisted in developing training plans for horses to reach specific goals.
Assisted with the training of young horses, including breaking them in for riding.
Organized training sessions for riders and handlers to promote safety in horse handling practices.
Kennel Technician
Boonville Animal Hospital
Bryan, TX
08.2021 - Current
Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
Inspected kennels regularly for any possible health hazards or maintenance concerns.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Treated superficial wounds and called in veterinarian assistance for more complex concerns.
Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Assessed animals for injury and illness.
Fed and watered animals in care, following special diets and regular medication administration schedules.
Organized inventory of food, bedding supplies, toys and other items needed for animal care.
Monitored animals for signs of illness or distress and reported to supervisor immediately.
Performed mowing and fertilization of dog yards.
Clean Oilfield Offices
Fleming Oilfield Services
Bryan, Texas
06.2020 - Current
Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Followed safety protocols when using hazardous chemicals for cleaning purposes.
Disinfected restrooms and replenished restroom supplies.
Emptied wastebaskets and disposed of trash in designated areas.
Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Receptionist
Boonville Animal Hospital
Bryan, TX
06.2021 - 08.2022
Handled incoming calls and documented messages for veterinarians.
Greeted clients and provided them with assistance.
Scheduled and confirmed appointments.
Delivered essential information regarding animal health to clients.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Performed data entry tasks related to billing and collections procedures.
Head Cashier
Cavender's Boot City
College Station, TX
11.2019 - 05.2021
Maintained records of daily transactions including sales receipts, cash received, discounts issued.
Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Greeted customers and provided exceptional customer service.
Restocked shelves as needed to ensure sufficient inventory levels.
Education
Breaking The Mold Horsemanship
Decatur, TX
10-2022
High School Diploma -
Iola High School
Iola, TX
05-2020
Skills
Animal care
Facility management
Record keeping
Customer service
Inventory management
Staff training
Affiliations
Team Roping
Barrel Racing
Colt Starting
Certification
Therasage EMC, (Equine Massage) 2021
References
Ashley Scarmardo (979)218-9779
Shelly Martin (Executive Assistant to the Dean of Architecture at TAMU)
Hospital/Health-System Management APPE Rotation at Encompass Health Rehabilitation HospitalHospital/Health-System Management APPE Rotation at Encompass Health Rehabilitation Hospital