Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Skyler Guthrie

Summary

Shift Supervisor with proven expertise in team management and operational oversight. Demonstrated ability to enhance productivity and maintain quality control while cultivating a positive workplace culture. Achieved significant improvements in operational efficiency and team collaboration in previous positions. Strong leadership capabilities complemented by effective problem-solving and conflict resolution skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista Shift Supervisor

Starbucks
Guntersville
09.2021 - Current
  • Analyzed sales data to identify trends and adjust strategies for maximizing profits.
  • Resolved customer complaints with professionalism, ensuring a positive café experience.
  • Managed cash handling procedures, ensuring accuracy in transactions and deposits.
  • Conducted daily shift meetings with baristas to review objectives and customer service standards.
  • Fostered a team-oriented environment, encouraging collaboration and effective communication.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.

Assistant Store Manager

Pacsun
Thousand Oaks
04.2021 - 07.2021
  • Kept track of KPI and sales reports.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Developed a system for tracking inventory and ordering supplies as needed.

Key Holder

Five07 Coffee Bar And Eatery
Thousand Oaks
01.2018 - 01.2020
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Trained, managed and motivated employees to promote professional skill development.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.

Personal Assistant

Drive Thru Records
Thousand Oaks
01.2018 - 01.2019
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Monitored and responded to emails and calls, ensuring timely communication with stakeholders.
  • Assisted in the hiring and onboarding process of new staff, providing training and support as needed.

Store Supervisor

Cheapskates Consignment
Frankfort
01.2016 - 01.2018
  • Managed daily operations, client relations and IT.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.

Education

High School -

American School Of Correspondence
Lansing, IL
01.2019

High School -

Franklin County High School
Frankfort, KY
01-2016

Skills

  • Staff supervision and shift management
  • Cash handling and inventory management
  • Conflict resolution and communication
  • Adaptability and interpersonal skills
  • Barista training and sales analysis
  • KPI tracking
  • Employee coaching

Affiliations

  • Beekeeping
  • Acting in Film and Television

Certification

  • Food Safety Certification

References

References available upon request.

Timeline

Barista Shift Supervisor

Starbucks
09.2021 - Current

Assistant Store Manager

Pacsun
04.2021 - 07.2021

Key Holder

Five07 Coffee Bar And Eatery
01.2018 - 01.2020

Personal Assistant

Drive Thru Records
01.2018 - 01.2019

Store Supervisor

Cheapskates Consignment
01.2016 - 01.2018

High School -

American School Of Correspondence

High School -

Franklin County High School

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