Skyler Hammond
Farmington Hills
Summary
Dynamic Facility Customer Service Coordinator II at Sherwin Williams Co, adept at enhancing customer satisfaction through effective complaint handling and problem-solving. Proven track record in order processing and workflow management, fostering a knowledgeable team environment. Skilled in Microsoft Excel and committed to continuous improvement, ensuring timely resolutions and exceptional service.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Facility Customer Service Coordinator II
Sherwin Williams Co
07.2022 - Current
- Coordinated customer inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Managed order processing and tracking, improving workflow efficiency within the team.
- Developed training materials for new staff, fostering a knowledgeable customer service environment.
- Collaborated with cross-functional teams to address product availability issues and expedite resolutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Sherwin Williams Co
08.2013 - 07.2022
- Assisted customers in selecting paint products based on project requirements and preferences.
- Demonstrated product features and application techniques to enhance customer understanding.
- Managed inventory levels, ensuring availability of popular colors and supplies.
- Trained new associates on sales techniques and product knowledge for improved customer service.
- Collaborated with team members to maintain store appearance and merchandising standards.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Farmington High School
Farmington Hills, MI05-2015
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Retail experience
- Invoice verification
- Documentation
- Quote preparation
- Customer service
- Microsoft outlook, word, and Excel
- Time management
- Problem-solving
- Excellent time management skills
- Workflow management
- Customer relations
- Decision-making
- Product knowledge
- Continuous improvement
Timeline
Facility Customer Service Coordinator II
Sherwin Williams Co
07.2022 - Current
Sales Associate
Sherwin Williams Co
08.2013 - 07.2022
High School Diploma -
Farmington High School