Skyler Lawson
Fairburn,GA
Summary
Experienced, results-driven professional skilled in contract building and provisioning, budget review, reporting, and research. Top-notch administrator with financially-savvy and organized approach. Familiar with helping business leaders understand all facets of operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent attention to detail; focused on maintaining high rates of client and financial data accuracy.
Overview
10
10
years of professional experience
Work History
Order Management Analyst
New Relic Inc
07.2020 - Current
- Collaborated with engineering provisioning customer accounts and services
- Reviewed orders for accuracy, errors and omissions to minimize incorrect account provisions.
- Identified errors, bugs and inefficiencies as well as driving key decision-making processes during project scope, build out and UAT of new system integrations for the company
- Responsible for all aspects of booking and order processing within a deal lifecycle
- Cultivated and sustained strong working relationships with pivotal business partners (e.g
- Finance, Legal, Support, etc.) to help facilitate and review all company contracts/order forms
- Played a leading role in training and development of team members
- Played a key role in rolling out and facilitating the new CPQ phase in Salesforce for booking deals.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Senior Cash Application Specialist
ROLLINS INC.
01.2019 - 04.2020
- Earned a promotion to senior role in 4 months after singlehandedly processing over $500,000 in A/R
- Reconcile an average of $300,000 - $500,000 revenue (checks, cash, and credit card payments) on a daily basis, attach to relevant invoices, and maintain multiple ledgers, spreadsheets, and databases
- Verify receipts from multiple sources including automated clearing houses, bank wires, and lockbox systems
- Support billing and collection operations to improve cash flow and reduce aged accounts and maintain open line of communication with clients to coordinate relevant documents and resolve billing and refund problems.
Franchise Coordinator (National Accounts)
ROLLINS INC.
11.2017 - 01.2019
- Delivered ongoing accounting and administrative support to over 50 franchises across the country
- Audited financial and administrative records and resolved A/R issues with national corporate accounts to ensure appropriate payment for services and timely collection – secured 100-day aged payments for franchise owners
- Updated databases with client information, produced weekly and monthly performance reports, and liaised with major accounts and multiple internal departments to resolve service and administrative problems.
Senior Data Administrator
ROLLINS INC.
06.2016 - 11.2017
- Achieved 100% data accuracy through ongoing data entry, reconciliation, and purging of duplicates across new client account databases and computer systems
- Ranked #1 in the team in terms of work performance – processed 100+ new account entries on a daily basis.
Client Services Coordinator
ROLLINS INC.
01.2015 - 01.2016
- Built rapport with clients over phone and email and gathered all required information to open new accounts or update information into software communications system
Education
Bachelor of Arts in Sociology -
Georgia State University
Atlanta, GA01.2014
Skills
- Order Management / Deal Desk
- Data Entry & Reconciliation
- Finance
- Data & Contract Maintenance
- Analysis & Reporting
- Zuora
- Salesforce CPQ
- Client Relationship Management
- Adobe Suite
- BOX / JD Edwards
- Avaya / Corrigo / QuickBooks
- MS Office (Excel Proficiency)
- RPM systems
- SAP Knowledge
- Problem-Solving
- Time Management
- Risk Assessment
Personal Information
Title: Order Management Analyst
Timeline
Order Management Analyst
New Relic Inc
07.2020 - Current
Senior Cash Application Specialist
ROLLINS INC.
01.2019 - 04.2020
Franchise Coordinator (National Accounts)
ROLLINS INC.
11.2017 - 01.2019
Senior Data Administrator
ROLLINS INC.
06.2016 - 11.2017
Client Services Coordinator
ROLLINS INC.
01.2015 - 01.2016
Bachelor of Arts in Sociology -
Georgia State University