Skyler McClure
Brandon,FL
Summary
Compassionate veterinary receptionist and technician with background in managing busy clinic environments while providing top-notch customer service to pet owners and maintaining efficient office operations. Strengths include communication skills, organizational abilities, and knowledge about animal care. Have contributed to improving client satisfaction rates through exceptional service delivery and problem resolution. Experienced in scheduling appointments, updating pet records, answering client inquiries, and assisting veterinarians with medical tasks.
Overview
3
3
years of professional experience
Work History
Veterinary Technician Lead
Veterinary Center at Fishhawk
Lithia, FL
10.2022 - Current
- Led a team as the Veterinary Technician Lead
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Dispensed prescription medications upon request from veterinarians.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Obtained relevant health history and information from clients to maintain medical charts.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Prepared and reviewed records and consent forms.
- Prepared and labeled medications and instructed client on administration.
Veterinary Receptionist Lead
Veterinary Center at Fishhawk
Lithia, FL
02.2021 - Current
- Led reception team to deliver exceptional customer service and exceed expectations
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Greeted clients and their pets upon arrival at the clinic.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Kept track of client's payment history and updated account information accordingly.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Filed medical records in an organized manner for easy access when needed.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Education
Bachelor of Science - Biology
University of South Florida
Tampa, FL12-2025
High School Diploma -
Newsome High School
Lithia, FL05-2020
Skills
- Medical record-keeping
- Client Education
- Maintaining treatment notes
- Teamwork and Collaboration
- Customer Service
- Follow-up calls
- File Organization
- Effective Multitasking
- Telephone Etiquette
- Customer Education
Timeline
Veterinary Technician Lead
Veterinary Center at Fishhawk
10.2022 - Current
Veterinary Receptionist Lead
Veterinary Center at Fishhawk
02.2021 - Current
Bachelor of Science - Biology
University of South Florida
High School Diploma -
Newsome High School
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