Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Skyler McFaddin

Ninety Six,South Carolina

Summary

Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Looking to gain professional experience that will allow me to use my business degree later on in my career.

Overview

7
7
years of professional experience

Work History

Customer Service Assistant

Eaton
10.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Analyzed customer feedback to identify areas for improvement.
  • Maintained clean and organized work environment to maintain customer safety.
  • Streamlined the customer service process for increased efficiency and faster response times.
  • Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
  • Collaborated with other departments to guarantee customer satisfaction.

Packaging Operator

Teijin Carbon Fibers
01.2023 - 09.2024
  • Fed material into conveyor belts, inspected products for defects and packed finished goods for shipment.
  • Cross-trained on various equipment to help meet production requirements.
  • Cleaned and organized workstations for quick access to tools and materials.
  • Tended filling and packaging machines, regulating material speed and flow to prevent production issues.
  • Adjusted equipment temperatures and pressure according to item types.
  • Replenished packaging materials such as boxes, cartons and plastic sheets.
  • Conducted inventory counts on finished and rejected packaged items.
  • Attached identifying tags on containers or boxes to prepare for shipping.
  • Operated warehouse equipment such as standup and sit down forklifts and digital freight scanners.
  • Procured supplies from storage areas and restocked packaging stations for efficient operations.

Operator

Teijin Carbon Fibers
08.2022 - 01.2023
  • Monitored the production line to ensure everything was running smoothly and had the highest quality.
  • Set up and changed equipment for production runs, smoothly transitioning between different products or processes.
  • Removed waste materials or debris to promote safe and clean work environment.
  • Operated equipment following procedures and guidelines to establish safety and smooth operations.
  • Adhered to safety protocols and procedures to promote safe working environment and prevent accidents or injuries.

Maintenance Worker

Greenwood School District 50
05.2018 - 08.2021
  • Understood and followed work orders to meet specifications.
  • Cleared areas of debris, dust and equipment after finishing maintenance work.
  • Selected appropriate tools and equipment to complete work safely.
  • Cleaned machines and machine parts with cleaning solvents, air guns and vacuums.
  • Identified need for major maintenance work and reported to senior staff.
  • Carried out Planned Preventative Maintenance (PPM) following strict schedule.
  • Performed Root Cause Analysis (RCA) on malfunctions to identify problem.
  • Inspected various machinery to investigate reported defects.
  • Troubleshot equipment failures using operating manual.
  • Kept accurate inventory of equipment and tools by type and model number for easy retrieval.

Pro Shop Employee

Star Fort Golf Club
06.2020 - 08.2020
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
  • Demonstrated merchandise operation and explained features.
  • Calculated sales prices and total purchases, and processed cash or credit transactions.
  • Completed opening and closing duties, including counting money, balancing cash drawers and making deposits.

Education

Bachelor of Science - Business Administration

Lander University
Greenwood, South Carolina

Skills

  • Root cause analysis
  • Problem-solving
  • Creative thinking
  • Motivation
  • Verbal communication
  • Networking
  • Teamwork
  • Customer focus

Awards

Student Athlete Award, 2019-2022

Timeline

Customer Service Assistant

Eaton
10.2024 - Current

Packaging Operator

Teijin Carbon Fibers
01.2023 - 09.2024

Operator

Teijin Carbon Fibers
08.2022 - 01.2023

Pro Shop Employee

Star Fort Golf Club
06.2020 - 08.2020

Maintenance Worker

Greenwood School District 50
05.2018 - 08.2021

Bachelor of Science - Business Administration

Lander University

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