Summary
Overview
Work History
Education
Skills
Timeline
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Skyler Johnston

Skyler Johnston

Valley,AL

Summary

Dynamic professional with a strong background in customer service and team leadership, honed at Massage Envy Spa. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and organization skills. Recognized for maintaining accurate financial records and fostering a positive work environment, ensuring a seamless experience for clients and staff alike.

Overview

3
3
years of professional experience

Work History

Assistant Teacher

Growing Room Child Development Center
01.2025 - Current
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Worked with teacher to identify and target opportunities for instructional improvements.

Cashier

Kohl's
01.2024 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.

Assistant Manager

Massage Envy Spa
08.2023 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Receptionist

Massage Envy Spa
01.2023 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Team Member

TJ Maxx, TJX Companies
08.2022 - 01.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

Southern Union State Community College
Wadley, AL

High School Diploma -

Inspire Virtual Academy
Lafayette
05.2023

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Organization skills
  • Telephone skills
  • Verbal and written communication

Timeline

Assistant Teacher

Growing Room Child Development Center
01.2025 - Current

Cashier

Kohl's
01.2024 - 07.2024

Assistant Manager

Massage Envy Spa
08.2023 - 01.2024

Receptionist

Massage Envy Spa
01.2023 - 07.2023

Team Member

TJ Maxx, TJX Companies
08.2022 - 01.2023

Southern Union State Community College

High School Diploma -

Inspire Virtual Academy

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