High energy, hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Landshark Bar & Grill
Daytona Beach, USA
02.2023 - Current
Greet guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Accurately recorded orders on cash register and point-of-sale system.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Handled money transactions accurately while following company procedures for handling cash payments.
Served food and beverages to patrons and immediately remedied issues with orders.
Manager
Tijuana Flats Tex-Mex
Saint Augustine, USA
03.2017 - 04.2023
Developed and implemented strategies to increase customer satisfaction and loyalty.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Assisted cashiers with resolving customer complaints and inquiries.
Provided guidance to cashiers on how to accurately ring up customers' purchases.
Trained new cashiers on proper use of registers and store policies.
Bartender
Santiagos Florida kitchen
Saint Augustine, USA
10.2020 - 07.2022
Greeted customers and provided excellent customer service.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Provided drink suggestions to customers based on their preferences.
Processed payments accurately and efficiently with POS system.
Assisted in setting up the bar for service shift.
Stocked ice bins and coolers as needed throughout shift.
Resolved customer complaints in a professional manner.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.